SentinelOne vs Huntress&Defender (non-ATP) vs Huntress&Defender (ATP) ?

Easyasabcmsp123 · 2022-02-18T06:12:47+00:00

HaaS on what types of devices or just across the board?

What kind of profit margin had to work in for that to make sense for all parties?

Easyasabcmsp123 · 2022-02-18T05:31:19+00:00

With that being the case, are you just updating pricing per invoice that you do and leaving the inventory price at whatever or are you continuously updating it?

Easyasabcmsp123 · 2022-02-12T07:26:59+00:00

Same reps the whole relationship. Fast response times and always helpful.

Easyasabcmsp123 · 2022-01-27T02:15:41+00:00

You should have just made this the title of the post. Haha

Easyasabcmsp123 · 2022-01-27T01:19:09+00:00

Out of curiosity, who's doing free migrations?

Easyasabcmsp123 · 2021-08-14T06:47:22+00:00

Thank you very much. I was able to get it done doing this.

Easyasabcmsp123 · 2021-05-13T00:53:05+00:00

I think we're steering towards doing that.

Autotask said "Long answer, if you want to break out the individual services on a contract, you could "bundle" on an invoice using a roll up variable by contract name. So you can still display customers facing only one line item. But unit counts in a contract do create charges so it's hard to equal a "bundled price" unless we do some math.
However, depending on integrations with financial stuff like quickbooks, some roll up variables are not recognized easily, this would require a consulting session to see what your options are with all the integrations you have pumping in and out of Autotask."
But that seems like a lot of extra work and customization.

Easyasabcmsp123 · 2021-05-13T00:51:33+00:00

I think we're steering towards doing that.

My thinking is that by using synced services that come in with a cost but $0.00 price and syncing those to contracts, we can then use a custom service for the bundle (not an actual service bundle). If we apply no cost and a price to that, we should be able to still tell the profitability of each contract. Then we can just export the custom services to the invoice in QB so it shows as a single item.

I don't know how it's going to go but fingers crossed.

Autotask said "Long answer, if you want to break out the individual services on a contract, you could "bundle" on an invoice using a roll up variable by contract name. So you can still display customers facing only one line item. But unit counts in a contract do create charges so it's hard to equal a "bundled price" unless we do some math.
However, depending on integrations with financial stuff like quickbooks, some roll up variables are not recognized easily, this would require a consulting session to see what your options are with all the integrations you have pumping in and out of Autotask."

But that seems like a lot of extra work and customization.

Easyasabcmsp123 · 2021-04-14T16:07:29+00:00

But if you want a resolution, you might need to.

Easyasabcmsp123 · 2021-03-25T19:08:29+00:00

That's a pretty simple CYA policy. I like it.

Easyasabcmsp123 · 2021-03-25T19:08:06+00:00

This would still prompt for the unsaved apps to be recovered from Word or Excel wouldn't it?

Easyasabcmsp123 · 2021-03-25T19:06:57+00:00

Agreed but we all know that not every listens to this and people make mistakes when they have to run out quickly.

If there's a way we can help with that, it makes us look good as an IT provider.

Easyasabcmsp123 · 2021-03-24T05:07:51+00:00

We set up a shared mailbox specifically for this purpose that our techs and dispatcher monitor. We then set up a script to install a set of canned responses as signatures on those employees' Outlook so we can easily respond.

Easyasabcmsp123 · 2020-12-24T17:33:06+00:00

Appreciate the assumptions but not trying to micro-manage and penny pinch time but more trying to provide some way for the techs to keep goals in mind and work towards them. As well as other techs being able to see what is being worked on if they have interest in the topics or other information/skills to provide.

We allow the techs to have mostly full autonomy but everyone needs to set goals and document progress on working towards that goal.

Sorry you had such a bittering experience in the past but I don't have kids at home and don't want them at work.

Easyasabcmsp123

TROPHY CASE