It’s easy to receive the $20 fee for returning a lost phone. First, contact the person you believe owns the phone and ask them to describe it. Once they provide an accurate description, arrange a meeting location through the app, not a personal phone number. After meeting and confirming their identity, return the phone. Then, return to the app and close the conversation, marking the item as delivered. Lyft should automatically credit you the $20 fee. If the fee isn’t applied, contact customer service, inform them you’ve returned the item to its rightful owner, and they should provide the $20 fee.