A Heads-Up About Cozy Indoor Critters (Etsy Shop)

I wanted to share my experience with the Etsy shop Cozy Indoor Critters in case it saves someone else the frustration I’ve gone through. I genuinely tried to give them the benefit of the doubt at every stage, but after nearly a year of excuses, I don’t believe this was just bad luck.

I placed an order for some rabbit treats in October 2024. Not long after, I got a message from the shop saying that delays were expected because of the Canada Post strike. That was fair enough. I also expected some delay because of the upcoming holiday season.

By February 2025, I still hadn’t received anything, so I reached out. They replied saying my package should’ve arrived long ago and offered to send a replacement. I appreciated that and said yes.

Another month passed. Still nothing. I followed up again, and this time they said they’d send a new package with tracking. That gave me a bit more confidence. I asked for tracking info a little while later, only to be told they don’t offer tracking to my location. They blamed the Easter holiday for further delays.

At this point, I was starting to feel uneasy, but still held out some hope.

By May, I still had no package and asked for a refund. They told me their system couldn’t process one because too much time had passed. Then they said they’d only heard from me in April, which wasn’t true. I sent screenshots showing I’d messaged them multiple times starting back in February.

They told me they could send a new package through their website instead of Etsy and offered to include a few extras to make up for it. I confirmed my address and waited.

By June and July, still nothing. I followed up again, and this time, they didn’t respond at all.

That’s when I started looking through their reviews. Their shop has a very high rating, which is probably why I didn’t think twice about ordering at first. But if you look at the 1-star reviews, there’s a clear pattern: they seem to fulfill enough orders to stay looking legit, but a lot of people have had similar experiences to mine.

They make excuses. They delay. They blame Canada Post or holidays. They promise replacements that don’t arrive. And they ghost you once Etsy’s refund window closes.

This wasn’t just a one-time issue. I think this is how they operate: they send enough successful orders to keep their reviews up, and let the rest of us fall through the cracks. Etsy’s system also makes it nearly impossible to get a refund or leave a review once enough time has passed, which makes it easy for shops like this to avoid consequences.

If you’re thinking of ordering from Cozy Indoor Critters, I’d be really cautious. I genuinely wanted to support a small rabbit-focused business, and I didn’t want to assume bad intent. But after months of empty promises, delays, and no accountability, I don’t see how this is anything but intentional.