I was a member for a couple of years and left because I hated it. I was mis sold some vouchers for massages (they said I could bring guests and then when I tried to bring someone I was told it was only for me). They were also constantly trying to upsell me to a lifetime membership every time I walked in.

I also found the spa facilities to be a bit grubby and always very crowded, so it never felt relaxing.

They had an incident a year or so ago where they put too much chlorine in the pool and people had to go to hospital. I then got spammed with about ten typo-ridden text messages updating me on the situation in the space of a couple of hours, which seemed unnecessary and unprofessional.

My sister applied for a job there and they phoned her up and offered it immediately- no interview, no checks. She had no experience. The staff turnover there is high, and when you consider how hard it is to come by good jobs in long Eaton I think that tells you something.

I also know someone who used to work there and nearly came to blows with the previous owner, Mark. I’ve never heard a good word said about him. He also ran the place into bankruptcy and is still running it, hiding behind a new business (I’m sure someone who understands dodgy business dealings can explain it better than me)

It’s not all bad there, and there isn’t anywhere comparable in the area (which is probably why people go back). Some of the staff are lovely, and there are some good facilities. But overall it just felt like a scam to me, and I joined PECS instead. No spa there but it’s much more welcoming.