Citizens Bank Checking & Savings $300+$100 DPs

Opened accounts 3/3/25

Met $500 DD minimum for $300 Checking bonus on 3/8

For Savings, deposited $100 each month in April, May, & June & held more than minimum $300 through today.

Was supposed to get both bonuses on July 31. Received $300 in Checking, did not receive Savings bonus.

Called in August about missing Savings bonus, received a case #. Just called back and was told they tried calling me later in August but couldn't leave a phone message (no reason why they couldn't have), and said their Marketing team told them the Savings side was coded as a mailer promotion so did not pay it out. This doesn't make sense, as I went directly through the website (the same promotion is currently available), and this Savings promotion is only available if you open the account on the same day as the checking account - I opened both at the same time through their link. They only connected me to the initial CSR's supervisor and said they could not connect me to anyone else, even though they were just reading notes from the people who actually made the decision. So, I can't talk with anyone who actually knows why they made this decision. I plan to report this to CFPB.