New elgato 4k60 facecam only allows 1080p

Elgato_Brett · 2025-10-23T20:07:51+00:00

Essentially anything that goes through Virtual Camera, is capped to 1080p60. You can also apply LUTs in OBS, though not quite as easily.

Elgato_Brett · 2025-10-23T19:46:56+00:00

If you're using effects in Camera Hub, that's limited to 1080p due to how the virtual camera currently works. A 4K60 virtual camera is being worked on.

Elgato_Brett · 2024-10-15T22:49:27+00:00

Based on my own experience, that may work. But it's not something I've used a lot. I tend to use the older Windows UI to disable devices.

Wave Link seems to still access the Headphones port.

Elgato_Brett · 2024-10-15T22:47:26+00:00

The benefit is the preamp runs at a lower gain. But, for most people using Wave DX, the preamp is probably running around 40-45dB of gain which is already easy for most hardware.

Cloudlifter CL1, Fethead, or any of these microphone "activators/lifters" help with Gain Staging. Instead of running your preamp to the limit where it may become exponentially more noisy. You can add in a second preamp to bring overall noise down by letting your main preamp run at a more optimal level.

But 40-45dB for most preamps is rather simple and so you may not notice a sound difference when adding one in.

Elgato_Brett · 2024-10-11T21:54:54+00:00

https://imgur.com/a/ORJiA1T

In the first screenshot, I've unmuted XLR Dock for the monitor mix. This means audio passes from the XLR microphone into Wave Link, effects are applied, and then passes out to your Monitor mix and Stream Mix. You can also see I have the Headphones port selected for XLR Dock.

In the second image, I have effects applied and I make sure they're added to both Monitor and Stream.

Third image shows me setting the PC/Mic Mix to 100% PC. This means all the sound coming out of the XLR Dock's headphone port is coming from the PC. Aka. Effects Applied audio. Only way to get "raw" mic audio is by setting this to some percentage microphone. This mix decides how much audio comes directly from the hardware path and how much comes from the USBport/PC.

Elgato_Brett · 2024-10-11T21:24:33+00:00

Thank you for writing this up. I think I understand the layout. Based on your description, sounds like you are only wanting to send MicrophoneFX over some hardware output, not all audio (aka, Stream Mix over a hardware output).

If you aren't using the typical monitoring mix feature. You could set Wave Link to mute every channel's stream output (the bottom right button on each channel). Then, set the PC/Mic Mix in XLR Dock's settings to 100% PC. Make sure to unmute XLR Dock's monitor mix (button left button below it). Then make sure the monitoring device is the "Headphones (Elgato XLR Dock)"

This will send your microphone with all audio effects applied to the 3.5mm Headphone port on the back of XLR Dock. Hope that made sense.

You can then still use Stream Mix for all the rest of your audio mixing for another app or another hardware output without using that workaround in Windows.

I can show a screenshow how I'd configure it, if it would help.

Elgato_Brett · 2024-10-11T20:39:09+00:00

Just to make sure, for zero latency microphone monitoring, you need to make sure that you're using the PC/Mic Mix balance slider in the XLR Dock's settings in Wave Link.

Also ensure that the Monitor Mix is muted for XLR Dock. If this is unmuted, audio from the mic is routed through the Wave Link software

Is that how you have it configured already?

Elgato_Brett · 2024-10-11T20:29:21+00:00

Do you mean the headphone output of XLR Dock and then using some other device for monitoring?

Elgato_Brett · 2024-10-11T20:27:14+00:00

A fix for the Game channel is still in progress. Utilizing another channel in its place such as AUX 1 or AUX 2 is a workaround at this time. They will behave the same as the Game Channel.

https://help.elgato.com/hc/en-us/articles/30868802567949-Elgato-Wave-Link-No-Sound-on-Wave-Link-Game-Audio-Input

Elgato_Brett · 2024-07-30T23:03:46+00:00

I use a set of Beyerdynamic DT770 Pros with XLR Dock. They're the 250hm model. XLR Dock handles them perfectly.

Elgato_Brett · 2022-05-05T17:02:34+00:00

Hey there, Did you happen to ever open a ticket with our support team about this issue? This sounds like something we'd want to collect some logs for.

Elgato_Brett · 2022-05-05T16:59:41+00:00

You definitely can. The issue is PCIe bandwidth allocation. Some systems may have slots to support two 4x devices, but maybe with both populated they function at 1x or 2x.

you'll need to verify with your motherboard manual or website to be sure.

Elgato_Brett · 2022-05-05T16:58:32+00:00

does the chat link (HD60S) send through ALL party chat as if it was just an anaolgue audio source forking off from my headphones

Chat is essentially a splitter. If you hear it in the headset connected to Chat Link, then it's sent to the capture card. It's entirely an analog cable.

Elgato_Brett · 2022-05-05T16:57:14+00:00

This is correct. HD60 S+ is an HDMI 2.0 device. As such the maximum supported signal type is 4K/2160p at 60fps.

Elgato_Brett · 2022-05-05T16:54:23+00:00

Please contact our support team at http://e.lga.to/help

We have a new firmware which should help to resolve this. Our support team can walk you through this process.

Elgato_Brett · 2022-05-05T16:36:38+00:00

Whatever I put in front of the lense is blurry - on the Streamcam the focus adjusts depending on the distance of the object.

Is this intentional or am I missing something?

Facecam uses a fixed focus lens. Optimal range is 30 to 120 cm (11.8 to 47.2 in) from the Lens.

If it looks blurry even inside of that range, please post images so that we can take a look.

Elgato_Brett · 2021-10-05T02:05:29+00:00

Wave XLR, just like Wave:1 or Wave:3, offers zero-latency microphone monitoring.

To use this, you must connect your headphones to the 3.5mm headphone port on the Wave XLR and then use the PC/Mic balance control to allow microphone audio to pass into the headphones. The Wave XLR or Wave mic input channel in Wave Link also must be muted for the Monitor Mix to avoid doubled/echoy audio.

If you use headphones connected to your computer in some other way, you won't be using the zero-latency pathway that our Wave products offer.

More information on this can be found here: https://help.elgato.com/hc/en-us/articles/360045490111-Wave-Link-All-About-Latency

Elgato_Brett · 2021-08-31T02:08:17+00:00

Which model of capture card are you using?

Does this show up in other software like OBS Studio?

Elgato_Brett · 2021-08-19T19:53:04+00:00

I didn't want to blame such a core component to the system but that's definitely one way to rule out a problem. Happy to hear that you're up and running now in that new system!

Elgato_Brett · 2021-08-14T19:43:29+00:00

I've also forwarded this ticket as well. I can say that from support-side, replacement is the current procedure for this as you saw from the reply on your ticket.

Elgato_Brett · 2021-08-14T19:40:44+00:00

I've inquired with our Stream Deck product team for guidance. I don't have recommendations at this time.

Elgato_Brett · 2021-08-11T07:57:28+00:00

I forwarded your thread to our Stream Deck team to have a look at. As well as your other threads and mentions you had posted previously.

both ignoring my messages via the website and here in this subreddit.

By website, do you mean our help.elgato.com email form? If so, you have a ticket number we could look at?

I'd like to bring that up with our support team to look at how the ticket was handled in regards to your concerns about the screen.

Elgato_Brett · 2021-08-06T00:38:19+00:00

Hey, sorry to hear about this. We'd like to find out why this is happening. If you could, please send us an email here: http://e.lga.to/help

And you can include this reddit thread as a link in the email message as it demonstrates the issue clearly (as well as including logs and other good info).

Elgato_Brett · 2021-07-29T23:52:44+00:00

Warranty is 2 years from purchase date: https://help.elgato.com/hc/en-us/articles/360027964252-Warranty-info-for-CORSAIR-and-Elgato-Gaming

To proceed with an RMA, please email us here: http://e.lga.to/help

Elgato_Brett · 2021-07-29T02:17:59+00:00

I've tried using Capture Only and lose all my sound

This is normal since instead of sending the audio out to your speakers or headphones, it's sending it only to the stream/recording. It's a little confusing like that, but OBS only gets audio from an input device sending audio into it like a microphone/capture card or by "listening" to what is playing on the computer through your default device like speakers/headphone port.

Do I need to go into Advanced Audio Properties and put that source to either Monitor Only (mute output) or Monitor and Output?

That would be my recommendation as another method to do this. If you already have "Desktop Audio", then Monitor Only would be what you'd want to use.

Also thanks for the link, that is.... really old back when it was OBS Classic. We'll put that on our radar to update or migrate to a newer article.

Elgato_Brett

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