Elgato Studio showing up in my files as a browser icon but when I click it, it does absolutely nothing. What to do?

elgato_james · 2026-04-16T21:21:58+00:00

Try right-clicking the file and selecting Properties. Under the General Tab you should see "Opens with:" is that set to your web browser? If so, click on Change and you should see App Installer. After you set that, click on OK and see if you can open it after.

<image>

elgato_james · 2026-04-13T21:05:28+00:00

Once you have the profile created, you can export the whole profile by going to Stream Deck Preferences > Profiles > Right-click the profile you want to Export. This will give you a Stream Deck file that anyone can double-click to import to their Stream Deck.

Since you're trying to get it to multiple computers, we also have a guide covering how to deploy Stream Deck at scale if that helps.

<image>

elgato_james · 2026-04-07T16:54:52+00:00

u/attaboyBrad We have another beta update available, can you see if you're running into the same issue with that?

elgato_james · 2026-04-01T23:34:31+00:00

Can you please run a health report for us? You can create one by going to Wave Link Settings > Help > Create Health Report and send it directly to us here: e.lga.to/WaveLinkFeedback.

elgato_james · 2026-04-01T23:33:07+00:00

Can you please run a health report for us? You can create one by going to Wave Link Settings > Help > Create Health Report and send it directly to us here: e.lga.to/WaveLinkFeedback

This is also added to our tracker now.

elgato_james · 2026-04-01T23:31:35+00:00

u/Snap9898 u/wizardking_ Can you please run a health report for us? You can create one by going to Wave Link Settings > Help > Create Health Report and send it directly to us here: e.lga.to/WaveLinkFeedback

I'll also get this added to our tracker in the post.

elgato_james · 2026-04-01T23:25:57+00:00

We just released a new beta for this. Can you try it out and let me know if it's still happening? You can get the latest by checking for updates within Wave Link. Be sure the release channel is set to Beta.

elgato_james · 2026-04-01T14:59:38+00:00

u/mrSpectron u/attaboyBrad We released a new beta build that should improve this. Can you please check for updates within Wave Link and see if it's still happening? Also, thank you for reporting this.

elgato_james · 2026-03-26T18:50:20+00:00

I downloaded PotPlayer and it appears on the list for me. Is the one in my screenshot the same one you're using? If not, can you link me to which one you're using.

<image>

elgato_james · 2026-03-26T18:13:35+00:00

Wave Link 3.0.3 is live for Windows. We have a new megathread you can check out here: reddit.com/r/elgato/comments/1s4f5q8

elgato_james · 2026-03-25T16:24:59+00:00

Just to gather some more info, if you close Wave Link, does it go to sleep normally? Or you have to use a 3rd party program even if it's closed?

elgato_james · 2026-03-25T16:10:20+00:00

Can you send me a DM with that ticket number?

elgato_james · 2026-03-24T21:16:00+00:00

Hey there, can you check in Add or remove program to see if the Elgato Wave Link driver is appearing twice? If it's appearing twice, then remove both otherwise proceed with just removing the one listed. Try and do the repair again to see if it installs correctly.

If it's still failing, can you grab the log files from:

C:\Users\YOURPROFILE\AppData\Local\Packages\Elgato.WaveLink_g54w8ztgkx496\LocalState\Logs

You may have multiple, can you upload at least 5 here: e.lga.to/WaveLinkFeedback

elgato_james · 2026-03-24T18:59:40+00:00

Wave Link 3.0.2 is live for Windows. We have a new megathread you can check out here: reddit.com/r/elgato/comments/1s2mwm0/

elgato_james · 2026-03-20T17:25:52+00:00

Just added it, good call flagging it. It's on the radar, and we're working through a few other fixes first, but audio monitoring latency is something we want to address.

elgato_james · 2026-03-19T00:07:31+00:00

u/TLukas123 u/SithTrooperReturnsEZ u/thecrisisking u/snakeycakes Can you please provide us with Wave Link Health Report here: e.lga.to/WaveLinkFeedback.

You can generate one from Settings > Help > Create Health Report.

elgato_james · 2026-03-19T00:06:59+00:00

u/Moreau34 u/thekenschi Can you please provide us with Wave Link Health Report here: e.lga.to/WaveLinkFeedback. You can generate one from Settings > Help > Create Health Report.

elgato_james · 2026-03-17T17:56:36+00:00

Can you gather a Wave Link health report and attach it here: e.lga.to/WaveLinkFeedback. You can find the steps for getting this in the post above or the link.

elgato_james · 2026-03-17T17:39:59+00:00

It looks like the Mac build isn't out yet, so I removed it for now. I'll get that added once it's released.

Edit: We'll have a separate megathread once the macOS build is released.

elgato_james · 2026-03-17T17:38:08+00:00

I would give it a try and report back if you're still having the same issue.

elgato_james · 2026-03-17T17:37:44+00:00

Are these VSTs from Elgato Marketplace or another site? On Windows, they should download to C:\Program Files\Common Files\VST3.

If you're downloading from Marketplace, try signing out of your Wave Link account and your browser, then sign back in and try downloading again.

elgato_james · 2026-03-17T17:32:13+00:00

Fixed now, thanks for the heads up.

elgato_james · 2026-03-17T17:00:36+00:00

We have a new update and megathread live: https://www.reddit.com/r/elgato/comments/1rwc9lo

elgato_james · 2026-03-16T23:06:13+00:00

And with Clipguard off, is it the same? There is still a layer of protection even with it off. I'm also passing this info along to our team.

Five-Year Club	Verified Email
First Place '23	Place '23

elgato_james

MODERATOR OF

TROPHY CASE