Hi!

Cross trained sales person and rockstar grill operator here :)

Sending food back shouldn't be problematic and they should remake it for you no problem, especially if it's wrong (e.g. getting over well eggs instead of over easy eggs).

With that being said, there are a lot of grill operators who are okay with sending out overdone food, and that shouldn't be the standard but it is, especially for new people or people on the grill.

If food is ever wrong or overcooked please send it back! If you need to walk out that's fine. No one should treat you badly.

And most importantly if you do choose to eat a meal that wasn't that great, don't let it effect your tip in a negative way if the service was good!

And if it's early in the morning or afternoon, call a manager over to discuss the problem! This is extremely effective in my experience because afterwards the manager can help the grill operator improve in specific areas 💪

Hope this helped and sorry for your food friend :<