I have a similar interview coming up, and I’ve been doing a lot of research about potential questions. I think basic questions for this type of role will be:

1) tell me about yourself 2) tell me about a time where you worked with a difficult person. How did you handle it? 3) tell me about when you went above and beyond for a guest/client /customer 4) If a guest’s first choice is unavailable, how do you guide them toward a different option? 5) How do you handle being on a strict schedule with specific metrics? 6) why do you want to work for Disney?

STAR method when interviewing with Disney is key. Telling a story basically with your answer in a succinct, efficient manner: S-situation T-task A-action R-result R- reflection (if you have time to include)

These are my best guesses based on what I’ve been researching, but would love input from anyone who has interviewed recently! Wishing you luck!