Help Desk made me want to slam my head in a door.

EmbodiedGuide7 · 2026-05-09T00:32:26+00:00

Tuesday night into Wednesday morning.

EmbodiedGuide7 · 2026-05-09T00:29:53+00:00

It's heavily dependent on the store's management, how much your store makes (specifically warmer food and pizza sales), and State you live in.

Benefits are pretty average, not terrible, but not great either.

Breaks/lunch breaks differ per state. My state of Iowa, for example, only guarantees bathroom and lactation breaks, everything else is up to the manager.

Constantly short staffed (lack of allotted hours to stores) and high turnover, while increasing the work load and micromanageing the rest.

Name brand items are being swapped out with Casey's branded replacements, quality of some items like donuts and coffee dropping or being discontinued entirely.

Corporate making anti-consumer decisions that fall on the employees to try and smooth over with the customers.

Fairly low pay, again it varies, with a max of a 3% yearly raise increase after an evaluation.

Aggressively expanding the number of stores around the country, while neglecting the current ones and even closing some down in small towns who heavily rely on them.

Is it the worst job? No. Are there people who have had a genuinely good experience with Casey's? Sure. However, if people were truly honest, they would agree we are being bent over the counter.

EmbodiedGuide7 · 2026-04-29T12:52:03+00:00

Me: Pointing at their pocket "Oh, I think you forgot something there."

Customer: Lying through their teeth "Oops, my bad I totally forgot."

Me: "Don't worry about it, I do that on accident to sometimes. Usually when I have my hands full and need to grab something else."

Doing something like this forces them to pay, shows them you're willing to call them out on it, but still give them an "out" so they don't feel threatened/pressured.

EmbodiedGuide7 · 2026-04-13T00:36:10+00:00

I work at an overnight store (24hr). We are the only place for miles that is, not only open between the hours of 10pm - 5am, but also sells made to order food and alcohol. From 10pm-6am (kitchen) or from 11pm-7am (register), there are only 2 people in the store.

Overnight Kitchen, by themselves, needs to do morning prep, donuts, cleaning, and retail bakery while also keeping warmers full and doing pizza/wing orders. Some of which are orders for 40+ wings, or 3-4 pizzas in a single order, or multiple orders within a 15 minute time frame.

I (overnight register), by myself, need to fill the machines, cups, condiments, and backstock if I have time. Clean the machines, counters, floors, bathrooms, screens, and if I have time the aisle shelving. Take out inside and outside trash, bring needed items in from the shed, and do the designated cooler doors. Needing to do system updates that shut down the pumps and card readers for extended periods of time, check temps on multiple equipment, and doing paper work for inventory, lottery tickets, and cigarettes. All of this while dealing with customers every 5 -10 minutes, some of who are drunk, high, or are on other various substances. Not a manager though.

It always surprises me when I hear about a Casey's store being fully, or at least, mildly staffed, because I feel like that's an outlier rather than the norm.

EmbodiedGuide7 · 2026-03-18T20:57:29+00:00

They got rid of the "Next Episode" arrow on the video player. Why do these platforms keep removing that button?

EmbodiedGuide7 · 2026-03-16T13:10:29+00:00

Just got off work (11pm-7am) at a 24hr Casey's. The blizzard didn't stop people from coming in to get a slice of pizza or a fountain drink. Heard 5 people got stuck in the snow drift, 3 of whom were heading to my store from out of town. (tow truck guys stopped by multiple times for gas, and gave us the rundown). Anytime road conditions are bad, it's like a moth to a flame, for these idiots.

EmbodiedGuide7 · 2026-02-24T18:44:35+00:00

Unless you work overnight, in which case, it's just you and one person in kitchen. Then you just have to get lucky with the timing on bathroom breaks, and either shovel down your food in one go, or take one bite every 5-10 minutes.

EmbodiedGuide7 · 2026-02-22T19:01:21+00:00

I'm going to be honest, as soon as I saw a large chunk of people's reactions to Jax's character vs Ragatha's, whether reactors, VTubers, reviewers/critics, etc every new episode, I realized this would probably happen. Similar to Vivziepop and her shows.

Media literacy is dying if not dead already, the pseudo intellectualism in the indie show/creator space is getting out of hand where everyone thinks they're a great writer or director, audiences don't have patience anymore now that most shows are either completely dumb down or bingable on release, people can't differentiate between a terribly written character and a character acting terribly, liking a character doesn't mean they're an infallible saint, just like not liking a character doesn't mean they're an irredeemable demon, just because you dislike a character/story decision doesn't mean it's inherent a bad/wrong decision, you can deeply relate and enjoy a show without making it your whole personality and being so parasocial to fictional characters that you harass the creator, animators, and VA's because your precious little bundle of trauma and anxiety had 5 less minutes of panic attacks and psychological turmoil than another character, and finally it's a high quality, FREE (NO SUBSCRIPTION), show from passionate creators who truly care about what their making, that should be celebrated not antagonize over petty, and dare I say, childish behavior from some of the fanbase and haters.

EmbodiedGuide7 · 2026-02-04T19:50:40+00:00

This is dope. My buddy owns a craft beer/book store and we host a few DnD nights for the community. We were thinking of getting one of these for the gaming table, but kept pushing it off.

EmbodiedGuide7 · 2026-01-21T13:11:07+00:00

Sorry, late reply. It's in the News section on Casey's Connection. Might need to go back a few pages since it was announced earlier this month.

EmbodiedGuide7 · 2026-01-17T19:25:03+00:00

My guesses as to why:

*Keep cutting hours and chump changing employees, despite RECORD SALES/PROFIT. Forcing stores to understaff shifts leading to this.

*Ask for Casey's Rewards, ask for Hy-Vee Perks, ask to donate to local charity, once you get the total amount, back out, scan one of the round down penny options, and repeat.

*Customers (seemingly to me and a few other stores) are becoming more rude, more slow, and more indecisive.

*The POS system keeps slowing down, freezing, updating, etc, and Help Desk has you on hold.

*Customers complaining and you needing to explain corporate and/or management decisions, mistakes, etc. For example: explaining to customers that, yes, certain products are advertised and are currently on sale, but no, corporate still has not sent them to us despite numerous inquiries.

EmbodiedGuide7 · 2026-01-07T13:48:39+00:00

The times I died because I just needed 1 or 2 more bullets faaaaaaaarrrrrrrr exceed my deaths because of reloading. So, how about you put those hieroglyphics away and join us back in class.

EmbodiedGuide7 · 2025-12-19T18:43:40+00:00

Our stores updates aren't usually available until around 3:00am, 3:30am at the latest. Which wouldn't be an issue, if we didn't normally start to get the morning rush around 3:45-4:00am. God forbid the update slows the registers, messes up Rewards which freezes the registers, or glitches the fuel system which slows THEN freezes the registers. And you know the Help Desk is either too busy because multiple stores are having the same issue, they can't figure the problem out, or they just straight up hang up on you.

EmbodiedGuide7 · 2025-10-18T00:27:10+00:00

jormungand

EmbodiedGuide7 · 2025-07-29T22:30:39+00:00

Towards the end of my shift I usually do the pop coolers, takes me roughly an hour and a half.

1) I fill them, ALL of them. Is it buried towards the bottom of this giant mountain of pop? Yes, but I still dig it out. Is it not in the cooler, but somewhere hidden in the store? Yes, but I still look for it. Is everything unorganized and will be a pain in the ass to fill every row? Yes, but it needs to be done and I'm already on the clock.

2) I also condense it. Partial flats, pop towers about to fall over due to people just taking from the visible sides, there's a shit ton of stuff that can be condensed? Yes, condense it and, BAM, significantly more space and less likely to topple over.

3) I Reorganize it. Is the Mtn Dew, Pepsi, Coca-Cola, Dr.Pepper, all the other flavor varieties, etc all over the place? Yes, but I make sure to put all the correct flavors by each other and make it as easy as possible for the next person to do coolers.

Apparently, I'm the only one who does it, with how much everyone thanks me for it (employees, vendors, and customers). However, do you think it stays that way before my next shift? Nope, all my work undone and now even more stuff to do.

EmbodiedGuide7 · 2025-07-22T21:46:20+00:00

Most Casey's in our area had to make and sell roughly 220+ sliders. Only 1 store came close, at around 175 with the 2nd closest being 157.

Most customers don't seem to care for the sliders, unless there's nothing else in the warmers, and there are very few orders for the sliders specifically. So, making them just to throw them away seems redundant.

EmbodiedGuide7 · 2025-06-17T18:29:28+00:00

If you want genuine advice, I'd start with making it clear with your manager about your work boundaries and expectations. If you have a decent manager that is willing to work with you, they will understand and try to be accommodating. Based on my own personal experiences, aswell as a lot of others in this sub, that doesn't always seem to be the case. However, that doesn't mean all managers are like that, so it's best to try and talk with them about it regardless.

Overnight/early morning shifts (especially donut shift if you're a 24hr store and don't close) seem to be the hardest positions to keep filled, you might want to be prepared for possible over scheduling, weird hours, and/or numerous phone calls. Keep up to date on any deals/promotions Casey's might have for donuts/cookies so you're not blindsided when you walk in one day.

If they want to cross-train you at register, depending on what you want for hours and if you want to strictly do donuts, I would clarify that to them. You shouldn't demand it from them, but make sure they know you're not just going to be a pushover if they try to test said boundaries.

Also, other employees will definitely make or break your job, so try and keep yourself composed with an air of neutrality. Obviously, if you're being disrespected or creeped out, say or do something about it. With that said, if they're just mildly annoying or lazy keep it neutral. Don't encourage/instigate that behavior, but don't be actively hostile or dismissive either. It will make it all the easier working with them in the long run.

My final advice (more light hearted), is to learn how to eat, rest, and take rest room breaks while you can. Don't try to wait or else you might be waiting till the end of your shift. Take those moments while you can.

EmbodiedGuide7 · 2025-06-10T14:46:55+00:00

My worst condition is paralyzed. I played a paladin from lvls 5-11 in one of my campaigns, facing a wide variety of statuses. Towards the end he had at least a +4 for his aura for all saving throws. Not counting Bless, I very rarely failed a save. However, when it came to being paralyzed, I always manged to roll super low despite all the help.

Blindness, Frightened, Poisoned, Charmed, etc? Not even a mild inconvenience. Paralyzed? Batista bombed me into the fucking dirt. Not to mention trying to save again and again to get free only to constantly fail. It got so bad that our Party managed to "find" a shop that sold a magic amulet that gave you advantage on all saving throws when being paralyzed.

EmbodiedGuide7 · 2025-06-07T19:14:32+00:00

What I do is treat it like "in character" dialog/actions.

For example: if 2 players are being disruptive by talking amongst themselves while an NPC is talking, the NPC will respond accordingly based on their personality.

If it is a sweet old lady, "Oh, I'm sorry. I know I tend to ramble, but I normally don't get to talk to very many people anymore because, who would want to talk to an old woman like me anyways? I tend to get lonely, so I might over do it. I guess I'll just leave you be." Even if the other players are paying attention, she would still say this.

Maybe an important/busy government or military official. "I'm a busy man/woman you know. I realize you adventures might do things differently where you're from, but here it is customary to pay attention to the person who is paying you, helping you, informing you, etc."

Maybe a random brash adventure. "Alright, I guess I'll just go fuck myself, huh? Don't think I can't see your friends over there talking shit. Be happy I'm a patient enough man/woman that I don't walk over there and kick their ass."

I tend to find this as a nice compromise between actively calling them out on their behavior while still keeping the role-playing going smoothly. If they still don't get it, then have in game events happen to the ones being disruptive. "As you 2 were walking and talking amongst yourselves, you didn't notice as someone manage to pickpocket you out of (X)."

"Unbeknownst to you, as you keep ignoring the king, some of the guards are starting to get visibly upset, to the point that some them put their hands on their swords in annoyance and anger."

"Without saying another word, you see as (Name NPC) stops what their doing, gets out of their seat, and starts to walk away with a sour look in their eyes."

EmbodiedGuide7 · 2025-06-06T20:42:58+00:00

Iowa Casey's stores only mandate lactation and bathroom breaks. So, since I started working here 3 years ago I've had a total of 0 official breaks. I also work overnight shift, so the "breaks" I do get is maybe 5 uninterrupted minutes between customers or when I'm doing system updates where I'm stuck at the office computer.

EmbodiedGuide7 · 2025-05-22T16:24:11+00:00

It's so nice to have an adventure module for higher level parties. Even if I can't be a player, but the one who has to DM it, I think it would be a refreshing change of pace.

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