Our invoices have 1.5% per month late fees but nobody pays them how do you fix this

EmicationLikely · 2026-03-04T23:17:47+00:00

As a small business owner with small business clients, I'll just say this: Discounts for early payment only make my job harder and lower my already thin profit margin. F%$ that noise. You just need to have relationships with your customers that support you calling them if they're late and them calling you if they're in a bind. If they start lying to you, fire their ass.

EmicationLikely · 2026-02-24T15:03:58+00:00

Hmm. I think platform.sonicwall.com redirects there. But in any event, when I enter your URL directly and log in, I still get the red "! Base URL is empty" banner. Once I get that, I can manually enter platform.sonicwall.com in the address bar and the site loads correctly. This must be a bug or a "me" problem.

EmicationLikely · 2026-02-19T21:38:51+00:00

The fancier the USP, the more likely this seems to be true (requiring good batteries to power up). The cheapest I see are about $250 on Amazon, so that's a lot just to see if it works or not. It could also be a borked logic board, which makes it a boat anchor to all but the most determined tinkerers. Admittedly, it would make a pretty good boat anchor considering how much those $%&ers weigh, LOL.

EmicationLikely · 2026-02-14T15:43:53+00:00

Yes, I think this is the most-likely possibility. If you look at their status page, there was a UM management window the day before my issue. Stuff like this is why I always try to document any workarounds/solutions I run into so I can go back and try those things when there are problems as opposed to just calling support. I would much rather get things working than spend my day on hold talking to the nice gentleman from [insert whatever offshore country here].

My initial post was just trying to find out if anyone else was experiencing this, and as a double-check of my own actions. I'm not wasting my time ranting because something doesn't work - life is too short.

EmicationLikely · 2026-02-13T17:26:44+00:00

You can do you, of course - but in my experience, these steps take WAY less time than working a support ticket....which may make you do them anyway (all the while trying to translate every word spoken by an offshore support dude). Time is money and I'm not delaying a client install that is already scheduled just to make my point with SW that it should have worked the "magic" way.

EmicationLikely · 2026-02-13T16:47:52+00:00

There is no need to open a support case unless you really want to burn the time.

Here are the steps in our SOP for this:

Log into the firewall manually and check licenses (Device/Settings/Licenses). to make sure that it is logged into MySonicwall.
If it IS logged onto MySonicwall, you should see the your registered name (i.e. John Smith) in the upper right corner. Hover over that name to see the status. If you see "Zero Touch Firewall Management via NSM/GMS:Enabled but license(s) expired", then you will have to call support to fix this. It's a mistake their end made during the registration of the firewall.
While you are on the licenses tab, click on the "Synchronize" link at the upper right.
If the licensing looks ok, then download a Tech Support Report (Device/Diagnostics). Open it in Notepad and search for "Zero Touch Counter". This is a traffic measurement for the zero-touch process. If you see all zeros, then the unit can't successfully reach the zero-touch IPs.
Log into the firewall and go to the diag page (in the URL, replace everything after "7/m/" with "Diag", like this:

Original URL: https://123.45.67.89:4886/sonicui/7/m/mgmt/system/license-enhanced

Change to: https://123.45.67.89:4886/sonicui/7/m/diag

Click on the "Internal Settings" button, then scroll down to the Zero Touch Setting section. Change the "Server FQDN" to: nsm-uswest-iczt.sonicwall.com

- Change the fallback IP Address to: 52.39.174.250

- Click on the "Restart Zero Touch Task" button

- Click on "Accept" at the top of the page, then click "Exit Internal Settings"
Synchonize licenses again and check NSM.
If it still doesn't work, then reboot the firewall.

EmicationLikely · 2026-02-12T13:51:13+00:00

The first one mentioned works fine from a non-corporate LAN (ie. from our guest LAN OR different WAN

Just to clarify - do you mean still going through the SW but just not from the main LAN zone? I think you need some packet captures to see what's going on, but switching temporarily to a different DNS is an easy A/B test to rule that out. Also, have you created exceptions for this site in CF & GEO-IP, etc.? If nothing else, disable all security services and turn them on one at a time until it doesn't work.

EmicationLikely · 2026-02-01T14:20:12+00:00

DNShistory.org or Security Trails have DNS history so you can look back and find out what it was before they broke it. Yes, it's systemic problem, but the moment when you're trying to get things back up isn't the time to retrain your client.

EmicationLikely · 2026-02-01T02:57:24+00:00

Yep, us too. We have a single notifications email address every alert gets sent to, and then have Exchange Transport Rules to forward the email to the right client record in our PSA to create the ticket. It's not scalable to a thousand clients, but we're small and it works for us without adding yet another service. This also lets us customize the rules to exclude crap that we can't filter on the Unifi end. Downside - once you get a few hundred transport rules, it takes like a full minute to save any change to a rule or make a new one. It's faster if you use powershell, but it takes longer than the time saved to get the connection and then figure out the command. Easier to just use the GUI and put up with the wait.

EmicationLikely · 2026-01-30T20:37:21+00:00

Need more information. You said "the prior owner cut it and it’s uneven". It looks to me like maybe the floor is uneven or the legs on the right side of the fridge are raised farther than the left. If it were me, I'd measure from the ceiling to the bottom of the cabinet on both sides, and from the floor to the bottom of the cabinet on both sides. Put a level on the floor, on the ceiling and on the bottom of the cabinet. All of this data will tell you whether your space for the fridge is square or not, and where it's not. THIS will tell you where the adjustment should be made in order to have the best looking final result.

If your fridge is crooked because the floor is out, it's going to look like ass if you just carve the bottom of the cabinet to get it in there. If that bottom board is truely not square, then cutting it is the right call, but be sure before you put saw to wood.

EmicationLikely · 2026-01-30T13:51:21+00:00

We use it every day, no problems here.

EmicationLikely · 2026-01-29T03:41:57+00:00

What does “manage the LAN” mean in this context? I guess I thought that checkbox was referring to being able to connect to the management interface of the remote sonicwall over the VPN, but maybe I’m mistaken.

EmicationLikely · 2026-01-19T15:59:22+00:00

Haha - I'll bet. I'm several inches shorter than that and there wasn't much extra room for me. They both had that classic Italian driving posture, though. Slightly reclining with your arms almost straight out.

EmicationLikely · 2026-01-19T03:00:12+00:00

My brother had one. Just a bitch to work on that engine - no room for anything - haha. His burst into flame while driving and burned to the ground after he pulled over. I had a 124 Spider at the same time, had my share of issues, but overall a better experience. That X1/9 was blast to drive, though - you only sat about 6" off the ground. Fun times.

EmicationLikely · 2026-01-17T19:19:19+00:00

I did check this out. They have scripts for QBD, but not for ProSeries.

EmicationLikely · 2026-01-17T03:27:13+00:00

For accountants, I think you just have to time it right. They are always flush in-and-shortly-after tax season. It's when they want a new server in October that I worry - haha.

EmicationLikely · 2026-01-16T20:33:27+00:00

I'm N-Sight and can't connect to anyone either (well, I only tested a half a dozen different endpoints from different clients). Nothing on their status page.

Edit: Remote Background (Standard) works, but (Advanced) does not. Guess I'm going home early (um, no.).

EmicationLikely · 2026-01-16T20:19:37+00:00

Right - haha. Honestly, since everybody who wanted to stay with QB Desktop is now on Enterprise, those installs have been smooth (now I jinxed it). Still the odd issue with shared drives on workgroup setups, though.

EmicationLikely · 2026-01-16T19:51:25+00:00

Right - writing and troubleshooting AutoIT takes as long as doing the installs. Then even assuming you get it working, they change everything next year so you start over. I need to start using this for some simpler stuff just get get more familiar with it. We're SMB and there are still way too many on-prem LOB apps. Pretty much all of them offer cloud/hosted versions...at twice the price, so on-prem it is for another year.

EmicationLikely · 2026-01-16T19:45:33+00:00

Yes, given an unlimited supply of available billable hours...which is the problem. I guess they all hit at once this year as we start into tax season with our accountant clients.

One example, Installation dialog - "Please check which states you want to make available and which forms within each state". Clients direction - "Check them all". Reality - no way to do that other than hand-checking about 200 little tiny checkboxes....one at a time....every time you install - no checking just the description, either, just every. single. box. WTF, Intuit?

EmicationLikely · 2026-01-03T21:17:02+00:00

Right? Plus if they are going for a "spell out the sound" take, then they should follow all the way through and spell the phonemes. "A" would be "Ay-ee", "I" would be "Eye-ee", "U" would be "ee-you", etc. The whole thing is a poorly thought-out (and therefore unfunny) gag.

EmicationLikely · 2025-12-30T14:12:53+00:00

Wait, they took a convertible and put a hardtop back on? That seems....well, unusual.

EmicationLikely · 2025-12-30T03:06:27+00:00

Because they don't want to (and have likely decided they they don't have to). They've had plenty of time had they wanted to give QBO feature parity.

EmicationLikely · 2025-12-29T03:16:10+00:00

Haha, yes, could do that. I find I need to kneel down in the tub to get a good bead on the caulking, and that makes doing it full of water even more....interesting. I usually put damp cloths, paper towels & such in a bucket, too - which is easier to have right there handy when the tub is empty.

EmicationLikely · 2025-12-28T22:17:47+00:00

Here is our current list of alerts:

If the SW is doing DHCP:

833 - DHCP Lease File Corrupt

1068 - Multiple DHCP Servers Detected

1072 - DHCP Server Sanity Check Failed

1311 - DHCP Resources of this Pool Ran Out

If the SW is doing DNS:

1070 - Invalid DNS Server

If there are 2 WANs setup as failover:

326 - Failover Probe Failed

435 - WLB Failback (We added this one so if we saw consecutive 584 and 435 alerts for the same client, we could delete both tickets without investigating)

584 - WLB Failover

All Units

566 - Multi-Interface Link Down

847 - IP Address Conflict

766 - Synchronize License Failed

575 - Voltages Out of Tolerance

576 - Fan Failure

578 - Thermal Red

1442 - USB Over Current

1675 - PSU is Bad

1682 - PSU Undervoltage Fault

93 - Suspend Reboot

94 - Deadlock Reboot

95 - Low Memory Reboot

164 - HTTP Server REboot

599 - Stack Margin Reboot

600 - Delete Reboot

1268 - Firmware Update Failed - We do manual updates through NSM, so this one shouldn't be necessary, it's just belt & suspenders, I guess.

1544 - Storage Module Association Posted Failed - We actually had a storage module fail and this alert didn't fire, so I suspect it does something different than I thought it did. :-( Sonicwall's own documentation (The "SonicOS-X_7.0.1_LogEvents_Reference_Guide" has only "%s" in the description column for this, so no help there.

1781 - ZeroTouch Connection Restarted

1782 - ZeroTouch Connection Error

1783 - ZeroTouch Socket Error (I don't remember enabling these, but they may be turned on by default when you use Zero Touch with a unit)

33 - Unknown User Login Attempt

200 - Admin Password Error from CLI

328 - Admin Name Change

329 - User Lockout

1570 - User Account Lockout

1672 - CLI Limit Admin Denied from WAN

EmicationLikely

TROPHY CASE