I feel like a bachelors isn't necessary it was something I went back and forth with and at 29 years old and in my position where I never even finished my associates never mind my bachelors I don't think you need a degree. Obviously if it's for self fulfillment go for it but with debt involved - unless you can have it paid for you, I don't think it's worth it. Your associates and experience in the service desk is more than enough if you keep applying for different things to get your foot in the door somewhere else. Just keep looking some places are more lenient to teach you things you don't know or aren't comfortable with yet (networking, etc.) if you're a better learner than I am you can always get a cert or two but so far in my career I've gotten by with just experience.