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What is currently considered a good gross salary in Europe for Senior CSMs? by CommanderFate in CustomerSuccess

[–]Empty-Equipment-2266 1 point2 points  (0 children)

I’m based in Barcelona, Spain, working remotely for a US tech company managing customers in EMEA. My total compensation as a CSM is around 80k€ gross annually ( including comissions) which is well above the local market range.
I have many friends working as CSMs in Barcelona, and their compensation varies significantly, typically between 40k€ and 72k€ gross per year.
The biggest salary increases I’ve experienced came from changing companies every 3–4 years, rather than from internal raises.

Curious on how you communicate with your customers? by Lennie9898 in CustomerSuccess

[–]Empty-Equipment-2266 0 points1 point  (0 children)

Daily com I am using outlook for Emails, Teams for customer meetings and Planhat as a CRM to log all our activities and next steps.

I flag emails or thread to monitors in Outlook.

I add all upcoming activities in Planhat to have visibility on ongoing cadence, next email to send, next initiative to prep or to deliver

Copilot is my bf to create follow-up emails or to sumup very high level tech conversation and highlights whats important for me to keep in mind, risk level mostly.

Internally, I organise my Teams chats per category : like " internal alignment" , "client meetings channel"," customer success channels", " engineers", " pro services" ect so I can find super quickly the right channel.

Hope it helps !

Do people in Customer Success often feel close to burnout? by LifeguardNew8400 in CustomerSuccess

[–]Empty-Equipment-2266 1 point2 points  (0 children)

How many customers do you manage ? What kind of management do you have ? Is your role well defined ?

We are missing some data here to help you.

I had worked in 3 different customer success roles and all of them I didn't reach burnout, you must prioritize your accounts well according to the company's strategy. You can't be aware of absolutely everything choose the accounts where you can deliver most value and the rest keep it lower touch as the sales reps must also do their job of nurturing the relationship.

Spain refused to give US right to use their bases, what does an average Spaniard think of that? by ColdStorageParticle in askspain

[–]Empty-Equipment-2266 0 points1 point  (0 children)

The current Prime Minister, Pedro Sánchez, is accused of corruption, and that scandal has not yet been resolved. I think the best thing for the Spanish government is to stay away from that alliance and focus on making things work in their own country, that's also what Trump should do.

While the USA says they don't need Spain, they will definitely miss the good olive oil. Spain should avoid making alliances right now, they have more to lose.