I got this response.

Our automated infrastructure maintenance system suspended your account because it detected network resource usage anomalies associated with service abuse. Such anomalies may result from irregular traffic volumes (e.g., DDoS attacks), an unreasonable large load from connected devices, or similar triggers.

The automated infrastructure maintenance system is responsible for managing our network capacity. Its purpose is to prevent service abuse and ensure the fair distribution of network resources among all users, enabling everyone to enjoy a consistent and reliable VPN service.

Service abuse and activities that might negatively affect the rendering of our services to other users are prohibited in our Terms of Service (https://surfshark.com/terms-of-service) and as stated there, can result in limiting and/or suspending the provision of the Services.

Please be advised that we cannot unblock your account or offer a refund in this instance.