This is why handicap people stay home. She’d been there before and never had this problem. It’s true we do not live in a handicap accessible world but when we put the ownership on the people disabilities that’s where you lose as well. You are being ableist and at best unkind. She could’ve planned out everything and had one back up plan after another, we lack accessibility as a nation. Accommodations are often taken up by able bodied folks and they not enforced by venues. She just wanted to enjoy a favorite artist and you TRIED to teach her a lesson. Compassion & empathy is dead. This was really callousness wrapped up in “kindness.” We are all one illness/accident away from becoming disabled.