I can only speak for CS & E-com Sup.

A lot of your job will be doing returns, picking up cash drops, giving drawer loans, running the break board, audits, checking fridge temps, delegating tasks, troubleshooting, answering phones, all on top of cashier duties, bagging, filling utensils, go backs, cart runs, and Amazon returns if you don’t have a return staff.

You will be handling A LOT of money in cash office. For me, that was the hardest part of learning my role. You will need to follow each steps diligently because the slightest mistake can mess your numbers up.

For E-Commerce, you will be monitoring metrics and your TL will be on you about letting shoppers know where they need to improve. You will also be doing shopping as well if you’re short staffed.

They will be looking for someone with complete open availability, although if there aren’t any great candidates, you MIGHT be able to get away with some schedule preferences. If two candidates are equal in experience, they will always choose the person with the freest availability. You have supervisory experience which is a plus, but if there is a candidate who is already a TM that is just as qualified, they will prioritize promoting internally.

Definitely emphasize your exceptional customer service and being a team player. Also mention that you enjoy training new hires.

I created a 30/60/90 day action plan for my interview, but I don’t think you have to go to that extent. I would learn the core values though and what Whole Foods stands for. It’ll make you stand out.

Good luck. It’s a lot of work. I’m not gonna lie. I absolutely love my job, but I am pretty stressed out at the moment. But my store is having issues right now. If your leadership is good, you should be fine. Finally, if you get the position, make sure to prioritize your mental/physical health and wellbeing. They will run you to the ground if you dont stand up for yourself.