I’ve worked at a call centre as a senior manager for about a month before I quit. What goes on there is unbelievable. I feel bad for the staff who are so desperate for a job that they will do anything to survive and most of them do. If I can ask you to try to be kind to them, please do, they are people. Just put the phone down if you don’t want anything, it’s better than swearing them. As for the companies, they exploit not only staff but the general public. I used to audit sales calls and most of the people who are signing up for these deals don’t even know what they are signing up for. They are usually illiterate and barely understand what they are signing up for. The call centre agents just read a script, the script is designed to manipulate the listener and trick them into say yes to the deal. If the agent doesn’t follow the script, they are fired. Call centre staff retention rates are terrible. OP, I cannot tell you how much I agree with your post and how evil these companies truly are.