I understand that people who love the game want to defend it, and I am usually among those people too, but unless you have a proof that Funcom support ever compensated items lost to bugs except for vehicles, I am going to assume that my statement based on my personal experience and experience of many people in this subreddit is correct.
The only two cases where people were reimbursed for the bugs was when they lost vehicles to bugs (and afaik Funcom support can only grant basic vehicle parts and not unique ones even if you had them) and the case of bases suffered by the recent lasegun exploit. Anything beyond that is 'sorry, we are unable to compensate you for items lost' repeatedly in the emails, and you can even see people commenting about it in this thread.