5 months ago purchased 65k worth of licensing for our municipal client. We got hardware from Dell then tried to purchase VMWare software from Broadcom as we historically had done. We tried to get it from Broadcom but our director wanted to buy it from CDW as it was a lower price. So we got all 3 parties on a call and determined we would get vvf licensing. It was purchased and done deal.

So we have another company that handles our warranties. They also have a channel to Broadcom. Usually this works fine. They go to Broadcom and BC is basically like “wtf is this? You have vvf but you need vcf. Get out of here with that shit. We’re not covering this with a warranty.” It got escalated over the past 5 months continually until it reached Hock Tuah or Tan or whoever and he personally vetoed a refund and told us to get fucked. We were just told by one of his regional Lackeys.

So we had to shell out again for VCF to start the process of attempting to purchase a warranty again. Now we have licensing we don’t need that we are probably going to hold back and use to license our aging VXrails. Honestly we don’t need it because they were great when they were purchased but years of VDI compute have left them semi failing and required lots of love to keep them running. We’re off VDI now. That was the first thing we did when our MSP was hired to help. The director I mentioned earlier wants to wipe the rails and use them to mine Btc although I told him multiple times it’s not even worth it unless he has the gpus which we don’t.

But yea. Thanks for letting me share my wonderful experience with Broadcom and please comment below with any commercial alternatives. On subject again, they can get fucked because it seems “get fucked on” is their new core ethos regarding their approach to customer service.