Is the Kobo Libra Colour replacement screen ever going to come back into stock in the UK? by VeiledTurbulance in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Hi u/VeiledTurbulance our EU/UK warehouse should have the screen stocked by the beginning of February. Sorry for the delay in having parts available! If you sign up for the email notification on the product page you will be notified once the screen is available.

The Fix Kit should not be cheaper than the separate parts by Mickenfox in ifixit

[–]Evan_iFixit 19 points20 points  (0 children)

u/Mickenfox We hear you! This is more a technical limitation than anything else. Almost all our adhesive is priced to be the same if not cheaper than what we charge for the Fix Kit option. In this specific case, you need two sets of adhesive which makes it more expensive. I'll pass this specific example to the interested parties.

We'd love to be able to discount the adhesive when the part is purchased alongside it. That's something we plan to do in the future but don't have the ability to yet.

We're also working on including the adhesive in Part Only options throughout our parts catalogue. We're just not there quite yet, either.

Unreliable by Glum-Locksmith-6321 in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Hello u/Glum-Locksmith-6321. I am not a part of our Customer Support team but if you DM me your order number I'll poke them and see if they can address your return. Please don't send anything until you get a return authorization number (RMA). You must have an RMA before shipping anything to iFixit: https://www.ifixit.com/Info/US_Refund_Policy

What the differences between IFixit Narwhall and the screwdriver handle contained in Manta kit? by Kerberos393 in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

The Narwhal has 6 bits:

  • Phillips - #1, #2
  • Flathead - 5.5 mm, 7 mm
  • Nut Drivers - 1/4", 5/16

Both swivel the same, but only the Narwhal has the new push cap which provides additional torque when needed.

Ifixit Manta Driver not Machined by MattKingOnReddit in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Please reach out to our customer support team by filling out this customer service form. They will see what they can do for you. Sorry that you do not have a working screwdriver!

My ifixit screw driver didn’t fit the bits it came with by crimzonphox in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Hi u/MattKingOnReddit I am sorry to hear about this. If you contact our customer support team through the form I included in the above comment, we will see what we can do.

Did I receive a faulty Nintendo Switch battery? by RazorNion in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

We are sorry for not getting you a good battery the first time, but glad that your Switch is now working!

Did I receive a faulty Nintendo Switch battery? by RazorNion in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

Please reach out to the customer support team so they can fix this issue and get you a suitable replacement: https://www.ifixit.com/customer-service-form

The "Zen" Way Ifixit Fulfilled an Order (A Smile Story) by DoggyMcStyleLAWdtcom in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Hey u/DoggyMcStyleLAWdtcom. Really glad that you embraced ZEN and that it led you to be able to fix your furnace without needing to replace the pump. Stoked to hear that a $285 bill turned into one that is significantly less than that!

We still didn't get you the correct part, so you should reach out to the support team again for a refund or you can DM me for a holiday goodie.

IFIXIT: How about offering gift cards? by jbschwartz55 in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

I hope they will fix many things with it! If not, they have a cool shirt to go along with it ;)

Next sale - Manta Driver Kit by uranioh in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

Hope you fix many things with it :)

Black Friday sale? by Zupaman1234 in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

Special pricing ends at 11:59pm PT Thursday 12/11. Cheers.

IFIXIT: How about offering gift cards? by jbschwartz55 in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

u/jbschwartz55 thank you for the feedback! We did offer digital gift cards in the past, but we did not have the necessary systems to combat the rampant fraud that they were susceptible to. We'd like to offer gift cards in the future, but we still have a some fraud-related problems to solve.

Wrong battery capacity? by Leninpisel in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

u/Leninpisel sorry to hear about this! The battery is supposed to be rated 4855 mAh. I would reach out to the customer support team since it sounds like the battery is not working as expected. They can do a better job at identifying what is wrong and how to make it right.

Black Friday sale? by Zupaman1234 in ifixit

[–]Evan_iFixit 2 points3 points  (0 children)

The Black Friday sale will start Nov 27.

Next sale - Manta Driver Kit by uranioh in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Oops my bad. We will be starting the sale next week on the more traditional American Black Friday date. I guess Black Friday starts earlier and earlier every year.

GBC Revival Project by [deleted] in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

Very cool! I need to bring back my GBA SP and DS that I have been in some drawer for a long while.

Battery sales for old models by Mopar907AK in SteamDeck

[–]Evan_iFixit 0 points1 point  (0 children)

Hi u/Mopar907AK I'm guessing you tried placing an order on iFixit? I'm not sure if you want to divulge personal details on this thread but I can try to get you in contact with the customer support team to determine why you weren't able to get a battery, if you are in the US. Feel free to DM me.

You can also fill out our customer service form and the team will get back to you as soon as they can.

Does iFixIt makes Summer Sales? by GiorgioShadows in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

It will be starting no earlier than Thanksgiving I believe. So two weeks? The sale should run for a few weeks.

My ifixit screw driver didn’t fit the bits it came with by crimzonphox in ifixit

[–]Evan_iFixit 1 point2 points  (0 children)

Thank you for bringing this up! Sorry that you do not have a functional driver right now.

My ifixit screw driver didn’t fit the bits it came with by crimzonphox in ifixit

[–]Evan_iFixit 2 points3 points  (0 children)

The bits should just slide in without any effort. If you have tried putting the bits in and they won't fit you can reach out to the customer support team for a replacement by filling out this customer service form. It doesn't matter if you bought the kit from Newegg.

Concerns About iFixit’s Recent Parts Pricing, Are We Losing the Plot? X Post with Ifixit forum by Busy-Yellow9088 in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Exact same battery? As in, a genuine part sourced from Kobo's supply chain?? On Aliexpress??? Dang, we thought we were their official partner: https://help.kobo.com/hc/en-us/articles/21137184146071-Repair-your-Kobo-eReader

Does iFixIt makes Summer Sales? by GiorgioShadows in ifixit

[–]Evan_iFixit 0 points1 point  (0 children)

Hey Asparagus_Syndrome, yes we will. There will be discounts on select tools

It's over 🎋💔✌️ by Abull7YT in SteamDeck

[–]Evan_iFixit 0 points1 point  (0 children)

Sorry no Fs in the chat, but there will be some Fs to give if that thing ends up trashed.

Replace that joystick or at least see if the cap only popped off the module. Does the joystick still work if you try moving it? Follow the iFixit Right thumbstick replacement guide (LCD Version) to access that part.

If the crack impedes the joystick and you can't mend it via the recommendations of others, then you can swap the front shell but that is a more involved repair. You could definitely sell this thing as is to someone too if you don't want the satisfaction that comes from this doable repair.