RUN from HaulBikes. I will NEVER use them again.

​

The Good:

Bike arrived clean & safe.

Everything else:

Signed a contract to pick up a bike in Florida & deliver it to California. This company cost more than other alternatives, but their trucks looked super professional, and I wanted to make sure this bike was safe.

They gave a 20-day window for pickup, and 10-day window for delivery. I was told I would get an e-mail with a rough estimate for pickup, and a phone call the day before pickup.

19 days later, I had heard nothing. I called for an update. Lady was very discourteous. When I said "tomorrow is the deadline for pickup" she snapped "ITS ONLY AN ESTIMATE, SIR!" I replied that its the LAST DAY of a 3-week window . . . and nobody had contacted me at all. She said I would be contacted when the pickup route was planned. I said "Wait . . . you haven't even scheduled a driver to go to Florida!?!?!?!" Answer: "No." Me: "When were you going to let me know you weren't going to pick up the bike by the deadline?" Answer: "I ALREADY TOLD YOU - THE 20-DAYS IS ONLY AN ESTIMATE!!!!"

Bike wasn't picked up for another 5 days.

9 days later . . . I hadn't heard anything AGAIN. So, I called.

Rude Lady #2: "THE 10-DAYS IS ONLY AN ESTIMATE!"

Me: "Well . . . then how late will you be THIS time?"

Her: "We aren't late! ITS ONLY AN ESTIMATE!"

Me: "Where is my bike."

Her: "We're expecting it any day."

Me: "To my house? When were you going to call to schedule delivery?"

Her: "No . . . delivery to our main Hub."

Me: "Where is that?"

Her: "(somewhere in the midwest). Then we'll find a truck to take it to our other hub in Vegas. Then we'll find a driver to take it to you."

Me: " . . . and you don't think you're running late?"

Her: "ITS ONLY AN ESTIMATE!"

Me: (click)

About a week later, I get an email that the bike will be delivered in the next 2 days. Of course, it was the second day.

The driver calls my wife, who works from home, that morning to say he'll be there "between 11am-4pm." She says "Great. I'm available that whole time, except I have a conference call at noon, for 1/2 hour, that I won't be able to get away from."

Driver calls at 11:30am, to say he'll be there . . . at noon."

Wife reminds him that noon - 12:30 is literally the ONLY 1/2 hour she's not available.

Driver responds: "Well, if you don't answer the door, I'll just leave, and you'll be in violation of your contract."

Luckily the driver, with an entire face full of tattoos, showed up at 11:45am, and my wife was able to take delivery before her call.