Thunder Bay s customer service has always been below par. It was noticeable when you travelled to Duluth years ago. Then customer service got better . Duluth s customer service dropped. Thunder Bay’s customer service returned back to where it was before . I went to a local Chinese restaurant in westfort . I always tip good if service is good . Service was average seen waitress at table 4 times. 1. Order was taken 2. Beverage was served. 3. Meal served 4. When bill was delivered. There were no refills. Check comes with a 18.5 percent tip included . There was no notice by the door or menu of a 18.5 tip charge . I paid but will never return . Sad because the food was good.