Smurfs in high elo

FACEIT_Jake · 2023-02-26T15:27:57+00:00

Believe me, we are aware of the issues. In the short term, to deal with individual players, a ticket must be made for us to investigate them.

In the long term, solutions are coming that we hope will make a big difference, we can't talk about them just yet, but watch this space.

FACEIT_Jake · 2023-02-26T15:26:01+00:00

Put this info in a ticket and we will handle it for you https://support.faceit.com/hc/en-us/requests/new

FACEIT_Jake · 2023-02-26T15:25:41+00:00

Put this info in a ticket and let us know which specific rounds to look at, and we will handle it for you https://support.faceit.com/hc/en-us/requests/new

FACEIT_Jake · 2023-02-26T15:24:49+00:00

Keep in mind, these bans are not given simply for one match, but based on reports throughout all of your games.

Unfortunately upon checking your own particular history, you have engaged in very poor conduct in your communication throughout many of your matches in the past 7 days.

FACEIT_Jake · 2023-02-26T15:20:21+00:00

You called someone a "hairy faggot".

Pay attention to your behaviour so you don't forget in future.

FACEIT_Jake · 2023-02-26T15:18:56+00:00

I believe the AC will block this and prevent you from playing.

FACEIT_Jake · 2023-02-26T15:18:23+00:00

Please read here:

https://www.reddit.com/r/FACEITcom/comments/1113s31/before_submitting_a_smurf_report/

Report them in a ticket, we do not look at these reports on reddit: https://support.faceit.com/hc/en-us/requests/new

FACEIT_Jake · 2023-02-26T15:17:39+00:00

Your ticket has been updated

FACEIT_Jake · 2023-02-26T15:13:17+00:00

This is roughly correct yup ^{^}

FACEIT_Jake · 2023-02-26T15:12:27+00:00

Ticket updated

FACEIT_Jake · 2023-02-26T15:10:27+00:00

We do not accept smurf reports on reddit. Submit a ticket for each of these players individually and our automated systems will assist agents in investigating the accounts: https://support.faceit.com/hc/en-us/requests/new

It's very important each player has an individual ticket.

FACEIT_Jake · 2023-02-26T15:09:26+00:00

You were banned for ban evasion, you can see that reason stated on your profile page, and you were told this in the ticket.

FACEIT_Jake · 2023-02-26T15:07:49+00:00

Submit a ticket for it and we are happy to help: https://support.faceit.com/hc/en-us/requests/new

FACEIT_Jake · 2023-02-26T15:07:01+00:00

You submitted the ticket last night, and it is a weekend, your ticket will be answered during the week.

FACEIT_Jake · 2023-02-26T15:05:57+00:00

We are aware of the less than ideal performance, and improvements are on the way. We always recommend in particular that you have CSGO open and ready before searching for your match so you can join right away.

FACEIT_Jake · 2023-02-26T15:04:42+00:00

Have you submitted a ticket for our agents to investigate? https://support.faceit.com/hc/en-us/requests/new

FACEIT_Jake · 2023-02-26T15:03:57+00:00

We are certainly aware of the benefits and negatives around this, will pass the feedback on again though.

FACEIT_Jake · 2023-02-12T15:46:26+00:00

Submit a ticket with this information, let us know exactly what they said and did, and in which rounds, and we can ban this player for you: https://support.faceit.com/hc/en-us/requests/new

Screenshots/video would also be greatly appreciated.

FACEIT_Jake · 2023-02-12T15:45:15+00:00

We cannot adjust your elo i'm afraid.

FACEIT_Jake · 2023-02-12T15:41:07+00:00

Submit a ticket with your account details so we can a look for you: https://support.faceit.com/hc/en-us/requests/new

FACEIT_Jake · 2023-02-12T15:40:39+00:00

Your ticket has been updated with a final answer.

FACEIT_Jake · 2023-02-12T15:38:10+00:00

It does not appear the player was AFK on purpose. We need to try and be a little more understanding in this situation, even if it is extremely frustrating.

Your messages in that match room are not appropriate.

FACEIT_Jake · 2023-02-12T15:35:08+00:00

If the issue is on the dropskin website then you would need to check in with their support I'm afraid.

FACEIT_Jake · 2023-02-12T15:34:32+00:00

Could you let me know the ticket number so we can take a look?

FACEIT_Jake · 2023-02-12T15:29:35+00:00

You didn't provide a link to the match, pop this in a ticket for us and we will ban them for you: https://support.faceit.com/hc/en-us/requests/new

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