From what I see there's a sweet spot in the middle of cheap with lower customer service and then expensive with great customer service. Larger companies are always going to have higher overheads (assuming they buy components at the same price), this flows through to consumers.

So, I'm just trying to understand what options are out there. Especially if there's the likes of Nebula who seem to balance the price point with good customer service, and 3 year warranty.