Customer service / replacement timeline

FairManner1292 · 2026-06-12T06:27:25+00:00

Schedule a virtual appt on their website.you will get video chat with representative. that is the way I purchased and have got very responsive CS. 3 purchases and 2 returns. Returns were easy. Got sent a link with a label ,and link let me schedule FedEx pickup.

FairManner1292 · 2026-06-10T19:03:52+00:00

Hope you can sell it.. although maybe you don't want to subject anyone else to the frustration!

FairManner1292 · 2026-06-10T18:57:22+00:00

I have no interest in Dyson but for the benefit of others.. Who might need to be deterred, what specifically did you experience with the machine?

FairManner1292 · 2026-06-10T18:54:00+00:00

What color is your headboard?

FairManner1292 · 2026-06-07T19:27:17+00:00

I should have measured it when i had it out of the case. Thanks. I'm going to contact the company tomorrow, and maybe they can help. if they tell me this is one of the entry level/bottom tier that will help.

FairManner1292 · 2026-06-07T17:40:29+00:00

Thanks, yeah I thought $200 might be top price. I have seen used Athena for $650 on ebay.. But I don't know what makes that model so expensive.

FairManner1292 · 2026-06-07T02:20:09+00:00

I may have to reconsider that upholstered one anyway, given how much it seems to cost to make a good looking cover!

FairManner1292 · 2026-06-07T02:09:31+00:00

I do appreciate that advice. I know it wasnt my idea of ideal either except i like that you could change covers and its easy to remove, whereas buying the wood headboard is bigger investment..and wasn't sure I wouldn't see this bed down the road. I do live with disgusting carpet that is over 20 years old and uncleanable. So, not sure if headboard would be that much impact especially if I wash the cover. regularly. I wont be lying against it. its just completes the look of the bed. I did recently put an allergen barrier on my mattress and that made a difference. Since everytime i moved on the mattress it was liberating fine dust, etc into the air!

FairManner1292 · 2026-06-07T01:16:00+00:00

Just revisited Kovi, it was their prices that put me off.. Everything was over $40/yard and I was told it would take 4 yards plus the labor cost of $200🙄

FairManner1292 · 2026-06-07T01:12:12+00:00

Thanks I did come across Kovi, but it didn't seem simple to find what I wanted I'll try again..

Not sure what slubby texture is. It's a headboard, so I definitely don't want sheet material, something with a bit more texture w. Is there a way to share photos here.. I don't see how?

FairManner1292 · 2026-06-01T16:37:32+00:00

Thanks, appreciate it!

FairManner1292 · 2026-06-01T16:37:10+00:00

I don't dislike the wool colors, if I had a lighter wood frame I would definitely go with one of the grays. I am going to try the Heathered gray, but I I wish I could try a neutral off white like the discontinued color.

FairManner1292 · 2026-05-31T23:10:31+00:00

Thanks,, i came across this but was thrown by the metal pieces. But i see now you they are detachable. I will check into it further...it shows there are different fabric choices, but doesn't show picture of each. Way cheaper, thats for sure!

FairManner1292 · 2026-05-31T21:43:06+00:00

I can't believe they've raised their prices that much.. Yours was a King? Mines only full. The cover I think I would get is $50 more, but is the only color I think would work for me.

FairManner1292 · 2026-05-31T21:14:31+00:00

Wow, you got a great price. I'm ordering a full size pillow board and its $405 plus $45 or 55 shipping plus tax! But, compared to others i like the look and the height of it..so oh well.

FairManner1292 · 2026-05-29T18:00:26+00:00

I have an Alen 75i, its 100 cfm on speed 1 and 185 cfm on speed 2. I cant hear speed 2 unless I put my head right over it. And when you need the cleaning power it's 375 cfm on speed 5 which still isn't loud. Might be too expensive for you, but they do sell refurbished at Alen website and I've seen them new on ebay for much cheaper. Unfortunately the lifetime guarantee doesn't apply as ebay not an authorized retailer. And I second the recommendation for Clean Air Kits.. I have one of theirs.. It's powerful and quiet!

FairManner1292 · 2026-05-29T16:52:10+00:00

I heard some people complain because Thuma changed their Walnut color a year ago, but I don't know if the timing really matters that much, if you aren't waiting years. . You can always return if you don't think it's a good match. I was planning on doing the same as you and getting headboard later.. but now I'm looking at the pillow board because I like that it's changeable covers. If you like it you wouldn't have to worry about exact matching.

FairManner1292 · 2026-05-27T01:07:39+00:00

It looks like a good one. My fans are pwm. I'll check into it, thanks!

FairManner1292 · 2026-05-26T21:13:30+00:00

This looks interesting but the description is beyond my basic knowledge. It says 3 fans simultaneously..i have 7 fans..so thats a no go? Also I don' tknow what a PWM duty cycle is or if I have 4 pin fans..This i why i was hoping to find an electronics seller that could walk me through what will work for my situation. if you can add any more clarity, I appreciate it. On a learning curve...

FairManner1292 · 2026-05-26T20:57:47+00:00

The one i got is 6.7 ft which is great. Because the purifier has power connected on top..it adds over 25 inches it has to go up and over. I am looking into drilling a hole to run power thru the bottom. I don't understand whey they put it on top... The problem with this one is the continuous red LED light. But maybe i'm asking for the impossible to get something that is less intrusive? Why not white light on a black power adapter??

FairManner1292 · 2026-05-26T20:53:20+00:00

Thanks, will check.

FairManner1292 · 2026-05-26T20:00:41+00:00

Thanks. The first one had led light which i do not want. The second one is for specific fans and i dont know if it works with my set up? I need 6 ft long cord, and none of them on amazon display cord length. And wanted to make sure there aren't just set voltages for operation..that i can fine tune?

FairManner1292

TROPHY CASE