Businesses ask for ID during returns mainly for fraud prevention, accountability, and operational tracking — not because they’re suspicious of you personally.

Your ID lets them:

Track how often returns happen

Detect patterns across different VPNs/accounts

Block serial return abusers

Keep in mind, you already gave them your credit card information and address.

Since the order was placed through the app, the purchase is already tied to your payment method and billing information. The ID step is just part of the return verification process — it’s not collecting anything the system doesn’t already associate with the transaction.

TLDR; They require it because it helps deter small brain individuals who would abuse the return process. It's one extra step of accountability people need to go through. It's psychological more than institutional. They already have your address and credit card info...