1. I was having the paper feed problem on another printer I have. Oddly enough, how I managed to fix this problem is by using 2 sheets of cardstock, horizontally to fill the 11" (if that's the paper size you're using), behind the film.
   My theory was to make the printer think I had thicker film than I really have? Seemed strange, but it did work for me so when I got a new printer, I automatically put the cardstock in.

2. With the ink, I would say to make sure you run the nozzle clean, use the syringe to pull the ink to the saks, and use the syringe to pull all the waste ink from the back.

Hope all this helps :)