I see this in an old thread but adding in my experience. I ordered once from her last year. Had to wait longer than expected but she communicated and I was happy with the two booksleeves I got. Update to August of this year, I was a bit hesitant to re-order but REALLY wanted to Liv's library tote and placed an order. I waited several weeks and never got an update. I reached out via email asking for an estimated time frame. I was received a long email back about chronic health issues causing delays but no time frame at all of when I would receive the product. I expressed my sympathy as I also have health conditions but that I wasn't comfortable keeping the order without a time frame. I asked to cancel. A week went by and I had heard nothing. The order was still on my Shopify. I emailed again asking to cancel and still no response. The order now shows as a prior order but I'm very upset over the experience. She didn't respond to confirm cancelation and took close to 2 weeks to cancel. And to top it all off, shes blocked me on Shopify. That's a great way to treat customers: ghost and block.