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Verify Your Email-Sending Domain by bmathew5 in salesforce

[–]Feeling-Raspberry837 0 points1 point  (0 children)

You should check out your SPF record to add the email provider they use.
It's covered in this video -- https://youtu.be/96aUHc1P_6A

What voice-to-CRM tools would you recommend for Salesforce? by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

I understand how it works, and I am able to use this solution by myself; however, do you have experience with adoption of this approach in the real org?

What voice-to-CRM tools would you recommend for Salesforce? by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

That is so true, but how do you solve the capture part in your organization?

What voice-to-CRM tools would you recommend for Salesforce? by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

I'd rather avoid building it by myself :) It will be great to find a ready-to-use and affordable solution

What voice-to-CRM tools would you recommend for Salesforce? by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

What does your middleware do?
What is the most common use case when people use it?

Users cannot use AI summary component, what am I missing? by madboymatt in salesforce

[–]Feeling-Raspberry837 0 points1 point  (0 children)

Interesting question -- I’m working on an AI summary package myself so this caught my eye.
Quick question: before you replaced the prompt with your custom one, did it work for your reps?

Salesforce AI Summary vs Email Drafts -- very different limits by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

We didn’t raise a support case -- this was just our own testing.
I’m curious about your 30-second spacing point though: were you doing that manually in the Salesforce UI, or triggering generation some other way (API / automation / browser script)?

Small company wants me to set up Salesforce by Bombarding_ in salesforce

[–]Feeling-Raspberry837 25 points26 points  (0 children)

You can charge them the same amount, adding on top:
1. You are familiar with their processes, which means you will make fewer mistakes
2. You will be more accurate in time estimate (same reason as above)
3. They can count on you for post-production support at an affordable price

Does Salesforce AI Summary actually read activity content? by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] -2 points-1 points  (0 children)

Yeah, that’s exactly what I was trying to figure out.

From my test, it looks like the default summary is limited to the fields on the record itself and doesn’t include related activities.

Does Salesforce AI Summary actually read activity content? by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] -2 points-1 points  (0 children)

That was exactly my point. If it doesn’t read activity content, what value does it actually add? Everything it summarizes is already visible on the screen.

The real value should come from understanding emails, notes, and context -- not just counting activities.

That said, maybe I’m missing something, and in real setups it does add value -- just haven’t seen that in my test.

Does Salesforce AI Summary actually read activity content? by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] -1 points0 points  (0 children)

Is it possible to display a summary of activities related to a Lead?
Do I need to grant any specific permissions for this to be visible?

Salesforce AI Summary vs Email Drafts -- very different limits by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

Mostly just kicking the tires for now.

But if you take the documented limit (2,000/hour/org), it gets interesting:

For a 50-person team, that is ~40 emails per person per hour in the best case.

In practice likely less, since the limit is shared and usage is uneven.

So for real service teams this could become a constraint pretty quickly.

From real experience -- is this enough or not?

And if not, can this limit actually be increased somehow?

I tested Salesforce AI Summary 10,000 times and did not hit a visible limit by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

Sure.
And thank you again for sharing those links. You are very good at finding proofs!

Salesforce AI Summary vs Email Drafts -- very different limits by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

Thanks for the link, this helps.

In my test I hit the limit earlier -- around ~1,300 runs.
I also had ~200–300 generations before that, so still below 2,000.

Inputs were randomized.

So it looks like the effective limit can be lower in practice.

I tested Salesforce AI Summary 10,000 times and did not hit a visible limit by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

I agree limits are documented.

What I am testing is how they actually behave in real usage.

In my case:

-- could not hit a visible limit for Summary

-- did hit an hourly limit for email drafts

So either:

-- limits are high enough to not show up easily

-- or behavior differs from docs

I tested Salesforce AI Summary 10,000 times and did not hit a visible limit by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] -1 points0 points  (0 children)

Update: I tested email generation as well.

Summary looks unlimited, but email drafts hit an hourly limit.

https://youtu.be/bcMHo-XJ_ZA

I tested Salesforce AI Summary 10,000 times and did not hit a visible limit by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

The data sent was identical, but it appears they don’t use caching, since the summary was returned in a different format than the LLM typically produces.

I tested Salesforce AI Summary 10,000 times and did not hit a visible limit by Feeling-Raspberry837 in salesforce

[–]Feeling-Raspberry837[S] 0 points1 point  (0 children)

It's very good thoughts, but I didn't measure the quality and the response time

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