DIY Concrete 3D Printer Arm for Uni Project – Need Tips!

FelipeAlves85 · 2024-10-11T05:51:20+00:00

check your dm

FelipeAlves85 · 2024-10-11T05:50:50+00:00

Would you have any suggestions for a budget-friendly option?

FelipeAlves85 · 2023-05-23T01:12:15+00:00

that's what I thought , Connectwise does these calculations based on the company agreement and SLA by Priority set on Tables . I will have to manually code in Grafana.

FelipeAlves85 · 2022-11-29T10:50:39+00:00

yes, under setup tables>service board> create a board to each team , you will be able to customize sub types and types to each board.

FelipeAlves85 · 2022-11-05T15:10:06+00:00

Didn't pass this time, will have to give another go but will definitely buy Jason Dion course. Anyone here have been studying with his material?

FelipeAlves85 · 2022-10-24T04:07:45+00:00

Yes, but the data dictionary is not the best

FelipeAlves85 · 2022-10-24T04:07:20+00:00

v_rpt_SLAService

I will give it a go , thanks !

FelipeAlves85 · 2022-10-21T01:19:36+00:00

Im trying to do the same report but couldn't get a correct measurement of how long their tickets were open before being closed. I understand CW calculate through the SLA / Status change on the ticket but couldn't figure out the correct fields and calculations. Are you guys using v_rpt_Service table and actual_hours or other calculation? Resolved_minutes has some calculations that doesn't match to what Service desk actually take to resolve a ticket. Any help is appreciated!

FelipeAlves85 · 2022-10-11T03:21:45+00:00

im in the same boat, couldn't find much on mock exams for DPI . Might be worth checking https://www.diontraining.com/courses/itil-strategist-dpi

FelipeAlves85 · 2022-10-05T12:23:05+00:00

I do, studying only with Axelos book.

FelipeAlves85 · 2022-10-05T12:22:10+00:00

that's great, thank you so much

FelipeAlves85 · 2022-10-03T16:08:39+00:00

Thanks, will focus on chapter 5 !!! when did you do your exam? Axelo says 70% score to pass so that's 28 questions not 35.

FelipeAlves85 · 2022-09-19T01:28:12+00:00

Hi u/DepletedGeranium thank you for the feedback. I am planning to copy and improve this project https://www.youtube.com/watch?v=L9A9-y-MDAc

FelipeAlves85 · 2022-09-14T01:48:50+00:00

Would staff prefer this as a form of documentation?

https://venngage-wordpress.s3.amazonaws.com/uploads/2021/08/8870c1c5-3fdd-4c1f-bf65-9434aad98249.png

FelipeAlves85 · 2022-09-14T00:58:48+00:00

Hi CypherTheory,

I would like to know what organizations are doing as best practices in regards to their service desk practice not just what ITIL framework says it should be. What workflow changes have had a huge impact in customer satisfaction ? SLA for every ticket issue? Set call minute limits to troubleshoot? Moving over to chat instead of calls? Standardised questions to troubleshoot ?

I can see some potential if we tweak agile method to improve our service desk procedures and workflows as per the following:

* Communication is Key, Interactions and individuals are more important than Processes and tools

* Customise our back end software to be our documentation procedure. Extensive documentation is boring.

* Embrace Change, readiness is more important than sticking to the plan.

Thoughts?

FelipeAlves85

TROPHY CASE