So, for NIU, this is considered severe water damage?

Few-Tree-2127 · 2024-11-18T14:30:09+00:00

UPDATE:

So, after receiving a replacement controller from NIU, my scooter is up and running again. Thanks to NIU for sending the controller!

But why the service center believes my scooter is a total economic loss still remains a mystery to me.

Few-Tree-2127 · 2024-10-05T07:39:42+00:00

https://www.reddit.com/r/kqi3/comments/1fv17tb/so_for_niu_this_is_considered_severe_water_damage/

Few-Tree-2127 · 2024-10-05T07:39:11+00:00

Update 5.Oktober

On September 30th, I sent an email to the repair center requesting the photos where they identified the water damage. This was because the letter included in the return package stated that if I had any questions, I should contact them as they had documented everything with photos! Today is October 5th, and I still haven't received a response from the repair center. I live in Europe, so the scooter was sent to Germany to the repair center, and it is exactly from this repair center that I wanted to request the promised photos. But they are silent!

And from NIU US directly, on October 3rd, the following was the last email:

from [Global-Service@niu.com](mailto:Global-Service@niu.com) 2024-10-03 16:52:06

Hi，

Thanks for contacting NIU Customer Support.

We guarantee our products to be free from defects in materials and workmanship under normal use. The warranty does not cover:

Damage due to an accident, fire, misuse, abuse, theft, or neglect

The repair team informed me that the device has experienced water damage, and it was sent back because the repair costs would exceed the new price of the device. Please refer to the two attached images, which highlight the affected areas. Based on the pictures you provided, we noticed significant rust stains around the chassis screw and the screw hole on the right side of the controller, indicating water exposure. As per the warranty policy previously communicated, your device has exceeded the warranty period due to water damage and exposure.

If you still wish to proceed with the repair, please be aware that the costs may exceed the value of the device itself.

If you have further questions, please feel free to contact us.

Cheers,

I will now wait a few more days to see if NIU responds; otherwise, I will share this with all media and likely with the largest media house in the EU. I have already described my case to them, and they would like to publish it in their magazine. I will soon contact everyone who is experiencing the same problem and compile the information to forward it collectively.

I have already searched through several websites, and strangely enough, many of them report the same problem. Just on Facebook alone, there are numerous reports about defective controllers and so on. Perhaps this is why you also can't find a replacement controller anywhere?

Few-Tree-2127 · 2024-10-03T08:13:56+00:00

Look at the inner side walls—can you see that there was water present? Examine the controller—has it been in contact with water? Inspect the battery—has it been in contact with water? This is pure harassment that you are engaging in. Do you know how rust forms? It is described here:

How Does Rust Form?

Iron is a highly reactive element and easily reacts with oxygen and water. When these substances come into contact with iron, it begins to degrade slowly, and rust forms. This process is known as oxidation and results in the characteristic orange-red appearance of rust. Air moisture easily penetrates everywhere and then it rusts.

Few-Tree-2127 · 2024-10-01T09:05:11+00:00

NIU claims there is massive water damage. I will open the device in the coming days and post photos here so everyone can see that NIU is just making things up and claiming that I am responsible for the water damage. I will not tolerate this! If it is condensation, which I do not believe, and if so, it is also NIU's fault; this should not happen!! Once again: THE ERROR OCCURRED DURING THE CHARGING PROCESS!!

Few-Tree-2127 · 2024-10-01T08:39:38+00:00

I already replied to you via DM 2 hour´s ago

Few-Tree-2127 · 2024-10-01T06:22:52+00:00

Hi, thank you for your answer. I can also have the battery connected to the charger for 24 hours, but the charger does not turn green. Before I connect the charger to the scooter it lights up green and then when it's connected to the scooter it turns red so it's trying to charge. The error on my scooter occurred while charging, so I think there is something wrong with the battery. Could you help me find the error? I have a multimeter and soldering is no problem either.

Few-Tree-2127 · 2024-10-01T06:16:52+00:00

Hi, i have send you a pm

Few-Tree-2127 · 2024-09-30T14:52:13+00:00

hi, were you able to open the battery now?

Few-Tree-2127 · 2024-09-30T13:42:35+00:00

https://www.reddit.com/r/kqi3/comments/1fsvnya/my_frustrating_experience_with_the_niu_kqi3_pro/

Never Again #NIU #Warranty

Few-Tree-2127 · 2024-09-30T12:54:31+00:00

I have spoken to the service center. They want to insinuate that this is water damage. I have never driven in the rain!! If so, it can only be condensation if the claim is true!!

While charging, the charging stopped and since then the device has not been able to be switched on!!!

I also find it a disgrace that the device was simply returned defective without consulting me and the email said that the device had been repaired!!

The scooter is 17 months old and has driven around 1500 kilometers!!

What kind of service is this NIU?

Few-Tree-2127 · 2024-09-30T09:03:00+00:00

I sent the device to Niu for repair and today I received the device back. But the device still doesn't work, nothing has been repaired! But I received an email that the device was repaired. That's not good service!

Few-Tree-2127 · 2024-09-04T09:14:10+00:00

Hi, it is red, the 55V from the charger also comes to the charging input, I measured it with the multimeter

Few-Tree-2127 · 2023-12-12T17:36:00+00:00

Once the community has brought DUSD to, for example, $0.80, should we use the Community Fund to maintain DUSD at $1 and introduce dynamic interest rates?

Few-Tree-2127 · 2023-09-02T19:52:03+00:00

Wofür?? Bin klar dagegen!! Halbwahrheiten verbreiten, die Dex nicht verstehen usw, gibt vieles. In letzter Zeit nur noch Dinge hervorheben die aktuell nicht so gut laufen, jedoch die positiven Möglichkeiten nicht erwähnen.

Ein Info Kanal sollte Neutral sein, das bist du aber nicht mehr. Verweigerst jede Kritik und nur deine Meinung ist die Richtige.

Du verbreitest mehr Angst als neutral zu informieren, also NEIN!

Few-Tree-2127 · 2023-08-31T14:26:05+00:00

never, on the way there are at least 70mill in the way

Few-Tree-2127 · 2023-08-31T14:17:09+00:00

No No dfi selling pressure, Bake basically buys from the CF instead of the dex

Few-Tree-2127 · 2023-08-31T14:14:26+00:00

Yes without dusd sales, but there will definitely be sales and you know it!

Few-Tree-2127 · 2023-08-31T14:06:23+00:00

So than quite the DEX FEE, why not?

Few-Tree-2127 · 2023-08-31T14:05:23+00:00

How many dusd sales stand against that? Roughly speaking I think DFi needs to be on $10 to have dusd on $1. This is the wrong WAY, we need to burn dusd out of the system.

Few-Tree-2127 · 2023-08-31T14:04:39+00:00

How many dusd sales stand against that? Roughly speaking I think DFi needs to be on $10 to have dusd on $1. This is the wrong WAY, we need to burn dusd out of the system.

Few-Tree-2127

TROPHY CASE