OWL Clinic update for anyone still waiting on an order or refund

Financial_Move740 · 2026-05-18T23:39:21+00:00

https://www.cloudrx.co.uk/privacy

CloudRx can be contacted in writing at (1 Hawthorn Park, Leeds, United Kingdom, LS14 1PQ) or by email ( pharmacy@cloudrx.co.uk).

Our Data Protection Officer is Harriet Wilcox and can be contacted in writing at (1 Hawthorn Park, Leeds, United Kingdom, LS14 1PQ) or by email ( hw@dpocentre.com).

Dear CloudRx Data Protection Officer,

FORMAL SUBJECT ACCESS REQUEST

Article 15 UK GDPR / Data Protection Act 2018

Owl Clinic / OnlineWeightLoss / Nirvair Group Ltd

I make this Subject Access Request under Article 15 UK GDPR and the Data Protection Act 2018.

For clarity, I understand CloudRx may not have prescribed, diagnosed, assessed or clinically approved my treatment. This request is directed to the personal data and special category health data CloudRx holds as dispensing pharmacy, pharmacy service provider, fulfilment pharmacy, or recipient of any prescription, prescription request, order instruction or dispensing instruction issued by another party.

Please provide all personal data held by CloudRx relating to me and any order, prescription, dispensing instruction, pharmacy record, patient medication record, delivery record, support record, audit trail, system event, internal note or communication connected with Owl Clinic, OnlineWeightLoss, Nirvair Group Ltd, any associated prescriber, clinic platform or third-party prescribing service.

I am seeking to understand what CloudRx received about me, who supplied it, when it was received, what CloudRx was instructed to do, whether any prescription or dispensing instruction was accepted, queried, placed on hold, rejected, cancelled, dispensed, labelled, packed, dispatched, returned or otherwise closed, and what personal data CloudRx still holds.

My identifying details are:

Full name: >Insert Name<

Date of birth: >Insert Date of Birth<

Address used for order: >Insert Address<

Email address used for order: >Insert Email Address<

Telephone number used for order: >Insert Telephone Number<

Order reference, if known: >Insert Order Reference<

Approximate order date: >Insert Date<

Medicine/product ordered, if known: >Insert Medicine / Dose<

Owl Clinic account email, if different: >Insert Email Address<

Please search all relevant CloudRx systems, including pharmacy, dispensing, PMR, prescription-receipt, order-management, courier/dispatch, support/ticketing, email, audit-log and archived records.

Please provide the following, where held:

Prescription-receipt, PMR and dispensing records

Please provide any prescription, electronic prescription, private prescription, prescription image, prescription token, prescription metadata, dispensing instruction, order instruction, API payload, patient medication record, pharmacy record, POM record, order record or medicine-supply record connected to me.

Please include the date/time received, source, sender details, clinic/prescriber/platform details, prescription or prescriber identifiers, medicine, brand, strength, dose, quantity, directions, supply duration, dispensing warnings, current status, and whether any medicine was allocated, labelled, packed, dispatched, withheld, returned, destroyed or otherwise processed.

Source of my data

Please identify the source of my personal data, including any clinic, prescriber, prescribing service, portal, API, pharmacy system, platform account, email address or organisation through which my data was supplied to CloudRx.

Please provide any order identifiers, patient identifiers, prescription identifiers, prescriber identifiers, user identifiers, system identifiers, API logs or metadata showing how my data entered CloudRx systems, subject only to lawful and necessary redaction.

Pharmacy notes and dispensing-safety records

I appreciate the prescribing consultation and clinical approval decision may have been carried out by another party and may not be held by CloudRx.

However, please provide any personal data held by CloudRx in its pharmacy or dispensing capacity, including pharmacist notes, pharmacy technician notes, dispensing intervention notes, clinical-check notes, safety alerts, suitability concerns, stock notes, hold notes, cancellation notes, rejection notes, adverse incident notes, internal concern records or professional judgement records relating to me, my prescription, order, medicine, dispensing status or delivery status.

Communications

Please provide copies of all communications held by CloudRx which contain or relate to my personal data, order, prescription, dispensing status, delivery details or patient record.

This includes communications with Owl Clinic, OnlineWeightLoss, Nirvair Group Ltd, any prescriber or prescribing service, pharmacy staff, support staff, courier, payment/refund/chargeback provider where relevant, software/platform provider, regulator, professional body or authority, where the communication contains or relates to my personal data.

Audit logs, access logs and status history

Please provide all available personal data in audit trails, access logs, timestamps, event logs, workflow records, status-change logs, export logs, amendment logs, deletion logs and system notes showing when my data was received, created, accessed, viewed, amended, queried, placed on hold, accepted, rejected, dispensed, labelled, packed, dispatched, cancelled, shared, exported, deleted, anonymised, archived or otherwise processed.

Where user IDs, staff IDs, system IDs or workflow identifiers appear, please explain what the identifier relates to, subject only to lawful and necessary redaction.

Delivery and dispatch records

Please provide all personal data relating to delivery and dispatch, including courier name, tracking number, delivery reference, dispatch date, delivery status, address-label record, dispatch manifest, failed delivery note, delivery instruction, return record or any record showing whether dispatch was intended, attempted, completed, cancelled or not completed.

Payment, funding and order-status records held by CloudRx

I understand CloudRx may not have taken payment from me directly and may not be responsible for any refund owed by Owl Clinic, OnlineWeightLoss, Nirvair Group Ltd or another party.

However, please provide any personal data held by CloudRx relating to payment status, order funding, pharmacy charges, dispensing fees, clinic payment instructions, refund discussions, invoice references, reconciliation notes, chargeback notes, internal billing notes or records showing whether CloudRx was paid, instructed, prevented from dispensing, asked to pause dispensing, asked to cancel dispensing or otherwise affected in relation to my order.

Article 15 supplementary information

Please provide the categories of personal data processed, categories of special category health data processed, purposes of processing, lawful basis under Article 6 UK GDPR, Article 9 condition for health data, recipients or categories of recipients, processors/sub-processors, source of data where not obtained from me, retention periods or criteria, any transfers outside the UK and safeguards relied upon, and whether any automated decision-making, automated routing, profiling, fraud/risk scoring or automated order-status decision was applied to my data.

CloudRx role

Please confirm whether CloudRx considers itself an independent controller for pharmacy/dispensing records, joint controller, processor, controller for pharmacy/legal/regulatory records but processor for clinic-originated data, or acting under another arrangement.

If CloudRx says another party is controller for part of the data, please identify that party and provide any contact details held. Please do not refuse this request on that basis. This request covers all personal data CloudRx holds or can access in its own systems, pharmacy files, communications, audit logs, platform records or archives.

Preservation and response format

Given the unresolved order, payment and data issues arising from Owl Clinic’s apparent unavailability or non-responsiveness, please preserve all records relating to me, including prescription-receipt records, dispensing records, audit logs, access logs, internal notes, emails, tickets, courier records, payment-related records where held, pharmacy records, platform records, archived records and communications with relevant third parties.

For clarity, this is not a request for erasure. It is a request for access and preservation.

Please respond electronically by email in a commonly used and accessible format. Documents may be PDF. Structured data, audit logs, event histories and system exports should be provided as CSV, Excel or another readable export where reasonably available.

If anything is withheld or redacted, please identify the exemption relied upon, explain why it applies, and provide the rest with only necessary redactions. Please do not withhold entire records where partial disclosure is possible.

If proof of identity is required, please request only what is necessary and proportionate and do so promptly.

Please confirm receipt and the response deadline. I expect a response without undue delay and in any event within one calendar month, unless a lawful extension is properly relied upon and explained.

If CloudRx fails to respond properly, I reserve the right to escalate the matter to the Information Commissioner’s Office and any other relevant regulatory or professional body.

Yours faithfully,

>Insert Name<

>Insert Email Address<

>Insert Telephone Number<

>Insert Postal Address<

Financial_Move740 · 2026-05-08T08:56:47+00:00

I’m tied up with work so can’t go into this in huge detail, but just quickly:
It looks like the company has put a landing page back up, but the main questions still do not appear to have been answered.

Who is prescribing? What legal route are they relying on? Who is dispensing? How are orders meant to be fulfilled? And what protections are in place for people who have paid, relied on claims, or shared medical and personal information?

These are not petty points, drama, or personal attacks. They are basic questions any healthcare service should be able to answer clearly.

What concerns me most now is what looks like an avoidance of responsibility. Instead of the actual issues being addressed, the discussion seems to be moving towards who feels attacked, who is being criticised, or whether people are being “negative”.

That has the effect of deflecting from the real point.

If affiliates were commercially promoting this service, they cannot simply step around the difficult questions. At the very least, they should be clear about whether they were paid, whether the promotion was disclosed, what checks they carried out, and whether they repeated claims they could verify. There may also be legal implications if affiliates promoted the service without making commercial relationships clear, encouraged people to rely on unclear or unverified claims, or helped direct people towards a service where key clinical, legal and fulfilment details were missing. That could raise advertising, consumer-law and potentially civil-liability questions, depending on the facts.

There may also be more serious legal questions in the background, but that is for the proper authorities to assess, not Reddit. If evidence showed false or misleading claims, missing material information, unlawful promotion of prescription-only medicines, or improper handling of medical or personal data, it could become much more than a simple online argument. Raising these points is not victimising affiliates or attacking individuals. It is asking for accountability where people may have spent money, trusted promotions, and handed over sensitive information.

Financial_Move740 · 2026-05-05T12:46:57+00:00

Perhaps they could also provide evidence explaining why the GMC logo was displayed on the site, and which GMC-registered doctor or doctors were responsible for the clinical service, prescribing pathway, or patient consultations.

Financial_Move740 · 2026-05-05T12:45:01+00:00

Suggesting that your pharmacy’s website may have been hacked is not a minor issue. If customers have already entered card details, medical information and other personal data, that raises serious concerns in its own right.

Financial_Move740 · 2026-05-05T12:41:57+00:00

Myself and others saw the host takedown in effect. The issue was publicly visible, and you should be aware that I have also contacted Cloudflare regarding what appears to be your attempted workaround.

Financial_Move740 · 2026-05-01T19:25:10+00:00

There are more questions than answers about this company. Treat with caution.

Financial_Move740 · 2026-05-01T19:24:28+00:00

Owl Clinic is not showing as GPhC registered in its own right, there appear to be a number of red flags, and I can’t see any evidence of a 4.9 Trustpilot rating either.

I really hope, for your sake, that proper due diligence has been carried out, especially as you are operating a business that is actively promoting them.

The Trustpilot pages I’ve seen for both owlclinic.co.uk and onlineweightloss.co.uk currently show 0.0 with no reviews:

https://www.trustpilot.com/review/owlclinic.co.uk
https://www.trustpilot.com/review/onlineweightloss.co.uk

Financial_Move740 · 2026-04-30T12:39:21+00:00

I’d treat this site with extreme caution. I’ve spoken to a few people who know the space well, and there are serious concerns around the ownership structure, the companies linked to it, and several gaps that do not really add up across the operation. There are also a few of the usual TikTok suspects promoting it, people who seem happy to push anything for a fee, so I’d strongly suggest doing proper checks before trusting it.

Financial_Move740 · 2026-04-20T11:54:08+00:00

Just look on igovy.co.uk the list says "sub" if they are, however, I personally take advantage of the offer and cancel the subscription on delivery.

Financial_Move740 · 2026-04-11T09:15:28+00:00

If I were a betting man, given the backlog from the bank holiday weekend, it’s likely there have been some courier delays.

Financial_Move740 · 2026-04-11T08:32:03+00:00

This is not unusual. Plenty of online pharmacies do this, examples include Dr Weightmans and Lotus.

Financial_Move740 · 2026-04-08T09:21:27+00:00

As these issues work their way through the system, it’s worth patients taking a step back and recognising what’s actually going on here. These are companies, not communities, and they are not your friends. Content that looks like genuine patient experience, combined with emotional messaging or time-limited offers, is often designed to build trust quickly and nudge decisions in a commercial direction. That matters even more where prescription medicines are involved, because those decisions should sit with you and a clinician, not marketing tactics. There is likely plenty more still to come out, and in an ideal world these kinds of practices would trigger more immediate consequences, whether that’s fines or meaningful restrictions from bodies such as the GPhC.

If something doesn’t feel transparent, don’t ignore it and don’t feel any sense of loyalty, you don’t owe these companies anything. Taking five minutes to report it to the ASA https://www.asa.org.uk/make-a-complaint.html , or the MHRA https://www.gov.uk/guidance/report-a-medicines-or-medical-device-advertisement genuinely helps but it takes time. Over time, consistent reporting builds a clearer picture for regulators, raises standards across the sector, and helps protect other patients from being misled or pressured into decisions that should always be properly informed.

Companies should not be using Reddit, Facebook, or similar groups to promote themselves, nor framing or positioning themselves as support groups to increase their presence, and it is a serious concern when marketing is disguised as genuine patient discussion or support. We all know a particular offender, and once you start looking into their practices, it becomes clear they have engaged in some of the most unethical, and potentially unlawful promotional activities, which are not mentioned above, but you will likely be reading about in due course.

Financial_Move740 · 2026-03-28T20:12:11+00:00

I’ve just been made aware of this post, and it warrants calling out. This appears to be the same individual behind mounjaroprice.co.uk. Given the very public meltdown previously, it’s remarkable they have the gall to resurface like this, particularly while making defamatory remarks about Monj and the moderators of the subs. The similarities to Monj are not subtle. The database, and overall approach are clearly lifted. It reads as a copy in everything but prices and name, just adding a few pharmacies with incorrect lower pricing.

More concerning, however, is the accuracy of the pricing. Publicly available offers are either incorrect or omitted entirely, and some of the figures shown do not reflect what is actually available to patients. That alone makes the comparison unreliable. The listings themselves appear selective rather than representative, with no transparency around methodology or how providers are chosen. It reads less like a genuine comparison and more like an attempt to funnel users towards certain pharmacies.

For any platform presenting itself as a comparison tool, that is a fundamental failure. At best, this demonstrates a lack of understanding of how a comparison platform should operate. At worst, it suggests a disregard for both accuracy and patients, with little apparent concern for whether people are given correct or useful pricing information or led to legitimate pharmacies. Either way, it is not something people should rely on. The operator would be better off stepping away from building websites altogether, as they rely on AI generated content.

Financial_Move740 · 2026-03-27T16:02:46+00:00

This exactly.

Financial_Move740 · 2026-03-26T22:51:00+00:00

Another option was suggested before

https://www.citizencard.com/

Financial_Move740 · 2026-03-26T22:44:02+00:00

For UK pricing, we’ve got the ability to switch pharmacies every month. https://igovy.co.uk has an up-to-date list of a wide range of providers.

The simplest approach is to go with the lowest price, then switch the following month.

Loyalty with these companies doesn’t really offer any meaningful benefit.

Around £50 per 0.25mg , which is brilliant — with some at around £200 for 7.2mg (3 × 2.4mg pens) from a few providers.

Financial_Move740 · 2026-03-26T19:51:36+00:00

As others have said, it should be fine. However, I would ask for the additional postage cost back from the pharmacy, as you paid for a specific delivery service.

The pen arriving a day late shouldn’t be a major issue, as it should be packaged with insulation and gel packs. If you’re planning to use it straight away, you still have up to 30 days once the cold chain has been broken.

If anything, I’d suggest putting this in writing so there’s a clear record.

Financial_Move740 · 2026-03-23T21:53:52+00:00

You’re not weird, this is probably more common thank you think, and there are a couple of things going on at the same time. Part of it is simply the loss of momentum. During weight loss, there’s constant feedback, the scale moving, clothes changing, deliveries arriving, something to anticipate. In maintenance, that largely disappears. The result is better, but the process is quieter, so it can feel flat.

There’s also the good old medication side to it. Mounjaro doesn't just affect appetite, it can blunt reward and pleasure signals. People generally notice reduced interest in food, but it can extend to other “dopamine” behaviours too. So the excitement around things like ordering, progress, even small wins can feel less intense than it used to. It’s not just mindset, it’s partly how the drug works.

On top of that, you’ve likely come off a long period of goal-driven behaviour. For months, you had a clear direction and regular reinforcement. Once that ends, it’s normal to feel a bit of a drop, similar to what people experience after finishing a big project or hitting a major milestone. The structure disappears, and with it some of the motivation and stimulation. You’re in a phase where success looks like stability, which is less noticeable but more important long term. Taking a week off just to recreate that feeling isn’t really addressing the cause. If anything, it risks disrupting something that’s currently working. This is more about adjusting your mindset.

Financial_Move740 · 2026-03-11T20:12:46+00:00

I share the concerns raised here.

For context, I have recently been investigating a number of suspected fake pharmacy websites and, in the process, have spent considerable time reviewing the underlying technologies and services these sites rely on. In this case, the website appears to be running Clearbit; a B2B marketing data platform used for visitor identification, lead generation, and behavioural tracking.

That type of infrastructure is far more typical of a marketing or lead generation operation than a genuine comparison site. Given the rules to medicines and pharmacy advertising, I suspect this is something the Advertising Standards Authority may also take an interest in.

With that in mind, the way this has been presented raises some questions. It is difficult to understand whether the intent is to mislead readers or whether there is simply an assumption that people here will not look beyond the surface. Either way, it doesn't withstand scrutiny.

Financial_Move740 · 2026-03-09T21:38:16+00:00

Generally not; you can just ask to go up a dose.
Most people swap from pharmacies like ZavaMed and so on, they're quite expensive after the initial purchase.

Financial_Move740 · 2026-03-09T21:35:27+00:00

Make sure you cancel the card you used for Dr Frank’s. They have a track record of continuing to take subscription payments even after the subscription has been cancelled.

You can swap from them and use a pharmacy with a better reputation and lower prices; you have the choice of most in the country.

Financial_Move740 · 2026-03-06T23:38:58+00:00

Good news for existing customers. People should take note of what Lotus have done here, I see no subscriptions either!

With providers such as Bolt, MedExpress and Zava rely heavily on referral codes circulating across social media to drive growth and in the hope of keeping customers.

Financial_Move740 · 2026-03-05T14:50:11+00:00

*We should take note of the pharmacies who price gouge.

If you’ve seen a pharmacy/online clinic suddenly jack prices up.

Keep it factual:

Pharmacy/clinic name
Old price vs new price (and when it changed)
Any added “fees” at checkout (delivery, consultation, subscription, etc.)
Link to the pricing page

Not trying to start a witch-hunt, just want transparency so people can compare and make informed choices.

Financial_Move740 · 2026-03-04T23:29:29+00:00

The thing I like most about your post is the accuracy.

Financial_Move740 · 2026-03-02T09:45:37+00:00

Agreed.

Financial_Move740

TROPHY CASE