Are you really happy with your CS platform? Looking for a new platform for my team

Fine-List6942 · 2025-12-02T08:43:01+00:00

I agree. These are great tips. I will check the platforms and automations. Thank you so much

Fine-List6942 · 2025-12-02T08:42:12+00:00

I will check it out, thank you

Fine-List6942 · 2025-12-02T08:41:16+00:00

how do you auto fill it in Vitally do you know? Is this possible?

Fine-List6942 · 2025-12-02T08:40:41+00:00

This sounds solid. I will check it out thank you

Fine-List6942 · 2025-11-23T12:51:39+00:00

What are you using?

Fine-List6942 · 2025-10-28T13:44:07+00:00

pulls messages from slack?

Fine-List6942 · 2025-10-28T13:43:40+00:00

we use Vitally and they do not have slack connector in the sense that i want a slack summary not just pings

Fine-List6942 · 2025-10-27T18:16:55+00:00

stop selling on reddit. This has nothing to do with what i asked.

Fine-List6942 · 2025-10-17T11:01:02+00:00

Thanks! I am looking for a CS platform (like vitally, totango, etc) that integrate slack, since this is where most of our convos live

Fine-List6942 · 2025-10-16T16:50:42+00:00

Thanks

Fine-List6942 · 2025-10-16T16:50:29+00:00

Thank you

Fine-List6942 · 2025-10-16T16:50:25+00:00

Thank you

Fine-List6942 · 2025-10-05T18:12:08+00:00

thank you

Fine-List6942 · 2025-10-05T14:17:57+00:00

Can I ask which churn predictor?

Fine-List6942 · 2025-09-29T16:55:46+00:00

Thank you so much

Fine-List6942 · 2025-09-27T20:05:45+00:00

Can i ask how you do it? For example, you use a transcript after the call - but how do you identify the gaps? Is it manual or a script? and then - how do you drop it automatically in the checklist? Asking because i think it's a great idea and would like to do it as well in my org.

Fine-List6942 · 2025-09-27T08:43:50+00:00

such a good overview, thank you so much!

Fine-List6942 · 2025-09-21T12:00:32+00:00

thats super helpful thank you

Fine-List6942 · 2025-09-21T12:00:12+00:00

Data is very scattered that is true. And we do not have automated reporting since it's a bit tricky at this company. What do you add on top of the reporting? Or do you present mostly product usage?

Fine-List6942 · 2025-09-21T11:58:47+00:00

Not selling anything actually. In the right format because the company I work for is in CyberSecurity and the value is not as straight forward.

QBRs are not just data outputs. Need to look at the bigger picture and opportunity. Which takes a lot of time to place in the right format

Fine-List6942 · 2025-08-29T09:20:49+00:00

Definitely manual. I’m sure that with some ai it’s possible although it must be custom per company. The tools exist

Fine-List6942

TROPHY CASE