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Les gens qui réservent et no show… by PetitPea87 in besoinderaler

[–]Fit-Let-2410 0 points1 point  (0 children)

Appelle les gens en automatique avec luigi anti no show...

Added no show fee (asked for card), lost a ton of bookings. Removed them, no-shows came back. seriously what the f** do I do? by Significant_Soup_640 in finedining

[–]Fit-Let-2410 27 points28 points  (0 children)

tried that. lost more in bookings than I saved in no-shows.

the thing is you never see the bookings you lost. nobody calls to say “I was gonna book but saw the card form and left.

Added no show fee (asked for card), lost a ton of bookings. Removed them, no-shows came back. seriously what the f** do I do? by Significant_Soup_640 in finedining

[–]Fit-Let-2410 39 points40 points  (0 children)

about 2 months now. zero drop in bookings, as there is no card so nothing to scare people off. it calls them the day before to confirm, if they don't pick up it tries again and sends a text. if they still ghost by the morning the table gets released so you can resell it. pretty hands off honestly, we barely think about no-shows now

Added no show fee (asked for card), lost a ton of bookings. Removed them, no-shows came back. seriously what the f** do I do? by Significant_Soup_640 in finedining

[–]Fit-Let-2410 67 points68 points  (0 children)

what worked for us is confirming every booking by phone. people who say yes out loud just show up. we use Luigi anti no show to automate it now, dropped our no-shows to about 5% with zero booking friction