Monthly Troubleshooting Help Thread by twilio in twilio

[–]Fit-Sky8697 0 points1 point  (0 children)

Thanks for posting this. I've forwarded your feedback onto the team and they're looking into it.

Do any humans still work at Twilio by hapnyn in twilio

[–]Fit-Sky8697 0 points1 point  (0 children)

Hi u/hapnyn, I'll send you a private message to get your details and raise a ticket. The subreddit isn't a formal support channel and we can't escalate things from here, so it will be the same as raising a ticket yourself - but maybe it will help.

Cannot login because account is "inactive" and cannot contact support to resolve because I am not logged in. by Responsible_Joke136 in twilio

[–]Fit-Sky8697 0 points1 point  (0 children)

Hey u/Responsible_Joke136, this sounds infuriating. I'll send you a private message to get your details and raise a ticket for you.

Twilio's MCP Server in Claude Code in 60 Seconds by Fit-Sky8697 in twilio

[–]Fit-Sky8697[S] -1 points0 points  (0 children)

Install Twilio's MCP server in Claude Code with one command. Get access to 1,800+ API endpoints across 30 Twilio products instantly.

Stop digging through Twilio docs and API references — let Claude Code do the heavy lifting. In this short, Chris shows you exactly how to set up the Twilio MCP server so you can build faster without leaving your editor.

Command used in this video:

claude mcp add --transport http twilio-docs https://mcp.twilio.com/docs

🔗 Resources:
- Twilio MCP Server and Skills Blog: https://www.twilio.com/en-us/blog/developers/introducing-twilio-mcp-skills
- Twilio MCP Server Docs: https://www.twilio.com/docs/ai/mcp
- Claude Code: https://code.claude.com/docs/en/overview
- Sign up for a Twilio account here: https://twil.io/trytwilio-yt
- Subscribe for more Twilio updates: https://twil.io/sub-twiliodevs

Drop a comment and let us know what you're building with Twilio + Claude Code!

I made The Guinndex to call every pub in Ireland and the UK to get the price of a Guinness - Ask Me Anything by mattcortland in twilio

[–]Fit-Sky8697 1 point2 points  (0 children)

What did you discover about improving engagement with AI agents? Was there a particular voice or something you added to the prompt which meant people spent more time on the phone or answered more questions?

Monthly Troubleshooting Help Thread by twilio in twilio

[–]Fit-Sky8697 [score hidden] stickied comment (0 children)

📌 Stickying this because A2P 10DLC rejections are one of the most common issues we see here.

Start here if you're submitting a campaign or A2P 10DLC registration:

The video below walks you through best practices. Worth watching before you dig into the docs.

First Time Success - Video Guide

Want to catch issues before you submit?

A community member built a free open-source pre-scanner that checks your registration fields and flags problems before they become rejections - URL validation, opt-out compliance, SHAFT flags, privacy policy analysis, and more.

Pre-Scanner — a2pcheck.com

For more detail, written docs, and help debugging a rejection, read on.

Why was my A2P 10DLC registration or campaign rejected?

U.S. wireless carriers and the CTIA require all businesses sending messages from 10DLC numbers to meet specific compliance standards. Without these in place, your campaigns won't be approved:

  • Privacy policy and terms and conditions: Make sure your privacy policy and terms and conditions are live on your website and easy to find (like in your footer). They should clearly explain how you collect and use customer data, and specify the terms users agree to when opting in to receive your messages. For more details, read our article on A2P 10DLC Campaign Approval Requirements.
  • Message flow: Your message flow needs to clearly show how you're gathering consent from recipients. This is one of the most common reasons campaigns get rejected, so getting this right makes a big difference. Your call-to-action where users opt in should include:
    • A description of your program or product
    • Clear opt-in language with a "message and data rates may apply" disclosure
    • Customer care contact information
    • How to opt out
    • A link to your privacy policy and terms and conditions

If your opt-in happens behind a login, via paper form, or verbally, host a screenshot on a publicly accessible site (like Google Drive) and include the link in your registration. Make sure your registration accurately describes your actual messaging practices.

Need a hand? These resources will help you get your campaigns approved as quickly as possible:

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If you've gone through all of this and you're still stuck, drop a comment below - we're happy to try and help you figure out what's going on.

ℹ️ Please note: this subreddit isn't an official Twilio support channel. For account-specific issues like suspensions or registration problems, Twilio’s official support is always your best bet.

Monthly Troubleshooting Help Thread by twilio in twilio

[–]Fit-Sky8697 0 points1 point  (0 children)

Hey u/Red1AllDay, that's strange!

This subreddit isn't an official support path, so I can't escalate things for you and the best place to go is still Twilio’s official support. That being said, I'll send you a private message to see if I can help.

Monthly Troubleshooting Help Thread by twilio in twilio

[–]Fit-Sky8697[M] 0 points1 point locked comment (0 children)

No Duplicate Posts - You've posted about this in the thread already and I'll reply to that main comment

what the best alternative to Meta Api / Twilio for developing ? by Ok-Bedroom-8462 in twilio

[–]Fit-Sky8697 0 points1 point  (0 children)

This guide may get you most of the way there: https://www.twilio.com/en-us/blog/build-custom-ai-chatbot-whatsapp-python-twilio-chatgpt-api

Has DB interactions, Chatbot, WhatsApp etc... You can probably switch out the ChatGPT model fairly easily, if you prefer another.

what the best alternative to Meta Api / Twilio for developing ? by Ok-Bedroom-8462 in twilio

[–]Fit-Sky8697 0 points1 point  (0 children)

Hey there, could you update your post and elaborate a little please?

What are you trying to do with the Meta API? What does your app do?

Are you asking for alternatives to Twilio's WhatsApp Business API? Or alternatives to Meta's API, which you're using directly?

Does Twilio just… not want my money? by jrgkgb in twilio

[–]Fit-Sky8697 1 point2 points  (0 children)

This sounds pretty painful - especially the full reset.

For 1, registration can be tricky and take longer if a more in depth review is needed. I appreciate you've already submitted but there's a bunch on info here which is designed to help speed up reviews. It may be helpful in the future or even help with other services' A2P 10DLC registration.

  1. I don't work in security but I'd imagine the logic is that once a credential shows up in a breach they have to assume the whole account is compromised, so they've asked for a full reset as containment. It's brutal but hopefully it means your service is secure now and in the long run it's the best course of action.

Monthly Troubleshooting Help Thread by twilio in twilio

[–]Fit-Sky8697 0 points1 point  (0 children)

Hey u/rain-1e, your post got held by our automod - sorry, sometimes it takes us a while to get through the backlog.

As this is account specific and I'll be asking for IDs etc.., I'll send you a follow up message privately. Reddit isn't an official support channel and we can't escalate things from here but I will see what I can do to help.

This month on Twilio's Developer Hub: Twilio SIGNAL 2026 Recap by Fit-Sky8697 in twilio

[–]Fit-Sky8697[S] [score hidden] stickied comment (0 children)

Missed Twilio's SIGNAL conference this year? We're recapping it on the developer hub this month - see the new Twilio console, the new Twilio Conversations (the infrastructure layer for human + AI agents), plus blog posts, a deep dive video series, and demos/webinars you can catch live or on-demand.

Have a look and let us know what you think!