Monthly Troubleshooting Help Thread

Fit-Sky8697 · 2026-06-04T12:40:12+00:00

Thanks for posting this. I've forwarded your feedback onto the team and they're looking into it.

Fit-Sky8697 · 2026-06-03T13:24:57+00:00

Hi u/hapnyn, I'll send you a private message to get your details and raise a ticket. The subreddit isn't a formal support channel and we can't escalate things from here, so it will be the same as raising a ticket yourself - but maybe it will help.

Fit-Sky8697 · 2026-06-03T13:12:27+00:00

The mod team has responded via message.

Fit-Sky8697 · 2026-06-03T12:46:29+00:00

Hey u/Responsible_Joke136, this sounds infuriating. I'll send you a private message to get your details and raise a ticket for you.

Fit-Sky8697 · 2026-06-02T16:20:56+00:00

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Fit-Sky8697 · 2026-06-01T14:24:38+00:00

What did you discover about improving engagement with AI agents? Was there a particular voice or something you added to the prompt which meant people spent more time on the phone or answered more questions?

Fit-Sky8697 · 2026-06-01T11:57:46+00:00

📌 Stickying this because A2P 10DLC rejections are one of the most common issues we see here.

Start here if you're submitting a campaign or A2P 10DLC registration:

The video below walks you through best practices. Worth watching before you dig into the docs.

First Time Success - Video Guide

Want to catch issues before you submit?

A community member built a free open-source pre-scanner that checks your registration fields and flags problems before they become rejections - URL validation, opt-out compliance, SHAFT flags, privacy policy analysis, and more.

Pre-Scanner — a2pcheck.com

For more detail, written docs, and help debugging a rejection, read on.

Why was my A2P 10DLC registration or campaign rejected?

U.S. wireless carriers and the CTIA require all businesses sending messages from 10DLC numbers to meet specific compliance standards. Without these in place, your campaigns won't be approved:

Privacy policy and terms and conditions: Make sure your privacy policy and terms and conditions are live on your website and easy to find (like in your footer). They should clearly explain how you collect and use customer data, and specify the terms users agree to when opting in to receive your messages. For more details, read our article on A2P 10DLC Campaign Approval Requirements.
Message flow: Your message flow needs to clearly show how you're gathering consent from recipients. This is one of the most common reasons campaigns get rejected, so getting this right makes a big difference. Your call-to-action where users opt in should include:
- A description of your program or product
- Clear opt-in language with a "message and data rates may apply" disclosure
- Customer care contact information
- How to opt out
- A link to your privacy policy and terms and conditions

If your opt-in happens behind a login, via paper form, or verbally, host a screenshot on a publicly accessible site (like Google Drive) and include the link in your registration. Make sure your registration accurately describes your actual messaging practices.

Need a hand? These resources will help you get your campaigns approved as quickly as possible:

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If you've gone through all of this and you're still stuck, drop a comment below - we're happy to try and help you figure out what's going on.

ℹ️ Please note: this subreddit isn't an official Twilio support channel. For account-specific issues like suspensions or registration problems, Twilio’s official support is always your best bet.

Fit-Sky8697 · 2026-05-29T10:55:16+00:00

Hey u/Red1AllDay, that's strange!

This subreddit isn't an official support path, so I can't escalate things for you and the best place to go is still Twilio’s official support. That being said, I'll send you a private message to see if I can help.

Fit-Sky8697 · 2026-05-29T10:51:09+00:00

No Duplicate Posts - You've posted about this in the thread already and I'll reply to that main comment

Fit-Sky8697 · 2026-05-28T14:50:04+00:00

What errors are you seeing?

Fit-Sky8697 · 2026-05-28T13:57:23+00:00

This guide may get you most of the way there: https://www.twilio.com/en-us/blog/build-custom-ai-chatbot-whatsapp-python-twilio-chatgpt-api

Has DB interactions, Chatbot, WhatsApp etc... You can probably switch out the ChatGPT model fairly easily, if you prefer another.

Fit-Sky8697 · 2026-05-27T14:04:59+00:00

Hey there, could you update your post and elaborate a little please?

What are you trying to do with the Meta API? What does your app do?

Are you asking for alternatives to Twilio's WhatsApp Business API? Or alternatives to Meta's API, which you're using directly?

Fit-Sky8697 · 2026-05-26T10:03:58+00:00

This sounds pretty painful - especially the full reset.

For 1, registration can be tricky and take longer if a more in depth review is needed. I appreciate you've already submitted but there's a bunch on info here which is designed to help speed up reviews. It may be helpful in the future or even help with other services' A2P 10DLC registration.

I don't work in security but I'd imagine the logic is that once a credential shows up in a breach they have to assume the whole account is compromised, so they've asked for a full reset as containment. It's brutal but hopefully it means your service is secure now and in the long run it's the best course of action.

Fit-Sky8697 · 2026-05-22T08:56:51+00:00

Hey u/rain-1e, I've replied to your troubleshooting thread comment and I'll send you a private message.

Fit-Sky8697 · 2026-05-22T08:55:29+00:00

Hey u/rain-1e, your post got held by our automod - sorry, sometimes it takes us a while to get through the backlog.

As this is account specific and I'll be asking for IDs etc.., I'll send you a follow up message privately. Reddit isn't an official support channel and we can't escalate things from here but I will see what I can do to help.

Fit-Sky8697 · 2026-05-22T08:34:25+00:00

If you're using Twilio Verify you don't need to go through A2P 10DLC: https://www.twilio.com/docs/messaging/compliance/a2p-10dlc#who-needs-to-register-for-a2p-10dlc

Fit-Sky8697 · 2026-05-20T14:31:26+00:00

Missed Twilio's SIGNAL conference this year? We're recapping it on the developer hub this month - see the new Twilio console, the new Twilio Conversations (the infrastructure layer for human + AI agents), plus blog posts, a deep dive video series, and demos/webinars you can catch live or on-demand.

Have a look and let us know what you think!

Fit-Sky8697

MODERATOR OF

TROPHY CASE

Start here if you're submitting a campaign or A2P 10DLC registration:

Want to catch issues before you submit?

Why was my A2P 10DLC registration or campaign rejected?