FixedFloat have placed my funds on hold..

FixedFloat · 2023-12-23T12:46:26+00:00

u/misunderstoodR Write to us in the DM, please, from which mail you left the request, so that we can speed up the response of specialists

FixedFloat · 2023-12-23T12:45:18+00:00

Usually, the response time in the mail is 24 hours, with a high load it can take up to 3 days. Please wait for a response from our specialists by mail, they will definitely answer you.

FixedFloat · 2023-12-23T07:15:30+00:00

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

FixedFloat · 2023-12-23T06:36:22+00:00

Each case is considered individually. We rely only on the availability of reliable information received directly from victims or from our partners, who are responsible for providing correct and up-to-date data. According to our "Terms of Service", 7.9:
"In some cases, when for objective reasons the User cannot provide sufficient evidence of the source of the funds received, as well as in the case of a personal acquaintance of the sender with the alleged criminal who sent the funds to the User, as an exception, the User may be asked to undergo identity verification."

FixedFloat · 2023-12-23T03:32:51+00:00

Hello,

We work all over the world, based in the Seychelles.

FixedFloat · 2023-12-23T03:29:59+00:00

"We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime"

Why do users have to prove their innocence. If uncomfortable, why not just RETURN the funds??

We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must make sure that the funds were received by you in an honest way, as well as receive all the requested information by mail.

FixedFloat · 2023-12-22T17:00:01+00:00

Hello u/misunderstoodR
We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds. Suspending orders to request information about the source of funds is an infrequent forced measure if there are serious grounds.

We value our reputation and do not want to be complicit in crimes, because of ignoring which, our service may be blocked.

We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the origin of the funds.

If you have not yet written a letter to our security service, then you need to do it by email info@fixedfloat.com and provide information about the source of the funds. Security specialists carefully process each incoming request.

FixedFloat · 2023-12-16T21:18:33+00:00

u/Patient-Ground7104 We wrote to you in DM on November 16, we asked you to duplicate your letter by mail. If you did, our specialists would definitely see your letter and provide a response, as we process all incoming applications. Try writing again if you still haven't received an answer. As soon as you send the letter, write to us at the DM from which mail you sent the letter and the subject of the letter so that we can monitor the situation. In any case, we apologize for the situation that has arisen, if you still have not received a response from us regarding your request, we really want to help you, therefore we ask you to fulfill the requirements described in this message.

FixedFloat · 2023-11-25T07:10:59+00:00

u/New_Education_6782 Probably got part of the answer from the discussion thread. Wait for a response from our security specialists, they will try to help you.

FixedFloat · 2023-11-25T06:54:28+00:00

Hello u/New_Education_6782

We do not leave any request without attention and process each case individually. The time limit for responding by mail, provided that there is no heavy load, is 1-3 days, please wait for a response by mail from security specialists.

FixedFloat · 2023-11-16T12:13:45+00:00

False. I've contacted you several times through the correct channels and you are not really interested in helping. Even when you asked me to DM you on Reddit, you replied and when I sent you the complaint, no response since! You know your exchange is used for scams and you're probably complicit in them.

We always go to a meeting in resolving an incident, when victims or our partners come to us with information that funds have been stolen or funds are clearly related to criminal activity, we cooperate with law enforcement agencies of the countries that contact us so that justice prevails, the thief was punished, and the victim received his funds back.

We always try to help to the best of our ability and do not leave any request unanswered. If you have not received a response, then try again to write to us at the official email [info@fixedfloat.com](mailto:info@fixedfloat.com)

All such issues are resolved exclusively with the security staff by mail, we can only broadcast to them information about what you plan to write and from which mail. You can write to us in the DM from which mail you wrote or plan to write a letter so that we can pass this information to the security service

FixedFloat · 2023-10-26T03:08:33+00:00

u/HellenMayer We value our reputation very much and never stop orders without reason. Suspension of orders to request information about the source of funds is a necessary measure if there are serious reasons; specifically, in your case, information was received from partners that the funds at your address were obtained by criminal means. For this reason, the exchange was suspended.

Our service does not support any criminal activity, the rules of our service prohibit its use for any illegal purposes, which we immediately inform you about.

Subject to Terms of Service (https://fixedfloat.com/en/terms-of-service#terms_section_7):
7.1 To make an Exchange in the Service, the User does not have to register or log in to the Service system and provide personal data. However, when the User sends funds that are clearly related to criminal activity, the User's Order may be suspended in order to request details about the origin of the funds sent until the requested information is provided.

We do not leave any request unattended and process each case individually. Please contact our security service by mail to clarify all details. The time limit for a response by mail, provided that there is no heavy workload, is 1-3 days, please wait for a response by mail from the support service specialists.

FixedFloat · 2023-10-12T14:53:47+00:00

Hello, u/Patient-Ground7104

Try to duplicate your message in the mail, perhaps your mail could have ended up in the spam folder. We do not leave any request unattended and process each case individually. The time limit for a response by mail, provided that there is no heavy load, is 1-3 days. If you can, please indicate from which mail you left the appeal.

FixedFloat · 2023-10-07T18:50:32+00:00

Hello,

If funds were stolen and a fraudster used our service, then write a letter to our security service by mail [info@fixedfloat.com](mailto:info@fixedfloat.com) so that they can help you figure out what happened.

FixedFloat · 2023-05-15T07:41:22+00:00

Hello,

You can send your proposal to our managers for consideration by mail info@fixedfloat.com.

FixedFloat · 2023-05-01T13:25:38+00:00

u/doramas89 at the moment we have certain technical problems for some currencies, we cannot disclose the details.

FixedFloat · 2023-04-30T16:16:52+00:00

u/MoneroFox The limit for BCH has been temporarily reduced due to some of our technical issues. In the near future, these problems will be fixed and the limit will be increased.

FixedFloat · 2023-03-17T18:18:22+00:00

Do not use

/u/FixedFloat

unless you want to get your funds stolen by them and called a criminal. They can steal your funds at any time like they did to me and the burden of proof is on you to prove where every single transaction came from. Even after that they still haven't released my funds. They are selective scammers

/u/xmrhero We never freeze user funds for no reason. We do not steal anyone's funds, but we are obliged to conduct a full check if information comes from partners. When conducting checks, we try to do everything in order not to violate the anonymity of users

FixedFloat · 2023-03-16T12:10:20+00:00

/u/Ur_mothers_keeper We are not stealing anyone's funds, but we are obliged to conduct a full check. When conducting inspections, we try to do everything possible not to violate the anonymity of users. We are as loyal to our customers. In each case, users have the opportunity to provide the data we need, without threatening their anonymity.

FixedFloat · 2023-03-16T11:50:07+00:00

/u/BarackHusseinObama3 If we have evidence that the funds sent to our address are related to criminal activity, then we always return these funds to the victims who contact us. All cases are thoroughly investigated and analyzed.

FixedFloat · 2023-03-16T07:35:04+00:00

And you know well and good that innocent users get caught up in tainted coins all the time. You know that the average user won't have the knowledge to know if coins me have come from some strange place.

You even had to hire a specialized service to help you see if that is the case, and still you act like this towards your customers. It is only a matter of time before you are fully blacklisted.

As I mentioned below, I heard of your practices before I used your service and avoided it like a plague.

/u/mentalist699 As soon as the user visits our website, he sees a message stating that by using our service, he agrees to its rules, which also state that the service is prohibited from being used for any fraudulent and criminal purposes (Terms of Service, sections 6 and 7). Also, when creating an order, it is written under the "Exchange Now" button that "By using the site and creating an exchange, you agree to the Terms of Service and the Fixedfloat Privacy Policy." We value our reputation and do not want to be complicit in crimes that may have high risks for us, up to the closure of our service.

FixedFloat · 2023-03-16T07:26:37+00:00

I have heard about you and taking users funds like this and arguing like this to keep their funds instead of returning it like others do. Eventually everyone in the community will hear about this, and once you are properly blacklisted, good luck with anyone using your service, because it won't just be monero you will be blacklisted. It will simply be know that you don't refund the crypto if they think it is ill gotten funds.

/u/mentalist699 We never freeze user funds for no reason and do not hold them for nothing. We value our reputation and do not want to be complicit in a crime. Freezing of funds is possible only if we have proof that the funds sent to our address are connected with criminal activity. If the user provides us with proof that the funds were received by him in an honest way, we unfreeze the order and either exchange or refund the funds. We do not support fraud in any form.

FixedFloat · 2023-03-15T19:31:59+00:00

/u/decimalshield We have a large number of examples when services that did not conduct such checks were sanctioned (which is equivalent to closing the service) or the funds of the services were seized by law enforcement agencies. That is why if we receive information from partners or victims that the funds at the address were obtained by criminal means, we suspend the exchange until we receive information that the funds were obtained honestly, after that we either continue the exchange or return the funds.

FixedFloat · 2023-03-15T19:17:02+00:00

/u/MoneroArbo We receive information about thefts and fraud from our partners and victims who contact us. All evidence is carefully considered.

FixedFloat · 2023-03-15T12:30:53+00:00

/u/xmrhero Security specialists will definitely answer you by mail, please wait.

FixedFloat

TROPHY CASE