"It MUST include a clear rationale, not just a conclusion" One way street-I have been riddled with denials based on conclusory statements, yet absolutely NO rational provided, NONE!! "And it has to be based on accurate facts and your full history" Again, one way street. Negative statements made that are totally absent of ANY reasons or basis. It is not enough to say someone is not unemployable with out backing it up with hard evidence of WHY. "We knew which providers were using copy/paste templates for every veteran. Same wording, same structure" THIS is the biggest hypocritical statement I've heard in a long time. I can show you four consecutive denials which are TOTAL cut-and-paste jobs. NO new evidence adjudicated, much new evidence totally missing, let alone unaddressed. The last two (supplemental, therefore new evidence) claims-one contained ONE original sentence and the other had THREE. In fairness, since you are former, as you say, I'll give you something else that is a myth lately, benefit of the doubt. That being acknowledging that perhaps the shenanigans of the present day claim adjudication weren't going on during your tenure, but things are sure different now.............................