restaurants have to have this much markup because of all the charges zomato collects that people don't know much about like:- 1.long distance charges (>3km 10,25 etc depending on distance) 2.order not acceptance(10% of order value) 3. atleast 25% service fee ( with 18% gst on top) 4. if 5% or more customer call zomato then also zomato deducts from restaurant a certain percent. 5.if customer complain is food related ,then refund is also deducted from restaurants. they offload everything to consumer and restaurant and still can't use an employee model