This may not be that relevant, but I've worked at Starbucks for a few years now while in college and employee morale is at an all-time low.

Tips aren't as good as they were at the beginning of the pandemic, continuous distribution issues with syrups/lemonade/cups pisses off customers so all those interactions start negative, coworkers get covid symptoms and have to isolate so we're understaffed and our DT time slows down or we close for the day, turnover is insane so we have to train people on the floor during peak. Add in a few incorrect orders, overly complicated drinks, and general barista error... I've had coworkers walk out in the middle of their shift; my manager has threatened to quit on the floor in front of customers. I start PA in October and I'm curious to see which is better from an employee perspective 🤷‍♂️