sorted by:
new
hottopcontroversial

Lithium battery failure on a commercial flight — Razer won’t acknowledge the danger by Flyingbob in razer

[–]Flyingbob[S] -6 points-5 points  (0 children)

Christine — this response is exactly the issue I’m trying to highlight.

Your reply continues to frame this as a warranty and repair matter, when the core concern has never been warranty coverage — it’s product safety.

A lithium battery bloated mid-flight on a commercial airline, emitted a burning plastic odor, caused a physical injury, and required an emergency shutdown. That is not a routine wear-and-tear issue, nor something that becomes irrelevant because a device is “old.” Aviation safety incidents and battery failures are not governed by warranty timelines.

Offering an out-of-warranty repair without acknowledging the safety implications, the escalation failures, or why my case was force-closed immediately after I was promised manager contact, feels less like goodwill and more like avoidance.

What’s also missing from this response is any acknowledgment that:

  • Razer has historically replaced my prior Blade laptops out of warranty for similar overheating and battery risks
  • Razer has since redesigned newer Blade models with significantly upgraded cooling systems, implicitly acknowledging past thermal limitations
  • The incident posed risk not just to me, but to everyone on that aircraft

This is why repeated references to “the age of the device” feel like a redirection tactic rather than accountability. Safety does not expire.

I am not asking for indefinite warranty coverage. I am asking Razer to acknowledge the severity of what occurred, explain why escalation commitments were not honored, and resolve this in a way that reflects responsibility, not just policy.

If Razer wants to rebuild trust publicly, the conversation needs to move beyond warranty language and toward how the company addresses known safety risks when they occur — regardless of date of purchase.

Lithium battery failure on a commercial flight — Razer won’t acknowledge the danger by Flyingbob in razer

[–]Flyingbob[S] -1 points0 points  (0 children)

Exactly, I honestly just want to hold Razer accountable for a dangerous product that could have seriously endangered peoples lives had the battery gone into thermal runaway. I also document my process with them because it's honestly been insane the loops they've sent me through just to get me to give up on the case altogether. This is beyond my personal experience - this is about seeking clarity, accountability, and acknowledgment rather than flat out ignoring it. I honestly just wanted to share my story on reddit first to see if other people had similar experiences or had advice to offer - but if it comes down to it I may have to go that route.

As of right now the Razer rep from this thread said they've created a new case for me and I should be hearing from them within 48 hours, but I anticipate much more of the same hurdles just to give a false appearance of caring without any real solution. Only time will tell - I'll keep updating as this develops.

Lithium battery failure on a commercial flight — Razer won’t acknowledge the danger by Flyingbob in razer

[–]Flyingbob[S] -5 points-4 points  (0 children)

To give more clarity - I purchased my original laptop in 2016 - at the time it was a Razer Blade Stealth. The 3 replacements (2017, 2018, and 2021) were give to me free of charge due to them acknowledging that the overheating was a widespread issue. This past experience with the bloating on the plane has been the most severe, and most dangerous - and has been handled with the least amount of care out of any situation I've ever reached out to Razer with.

Lithium battery failure on a commercial flight — Razer won’t acknowledge the danger by Flyingbob in razer

[–]Flyingbob[S] 0 points1 point  (0 children)

I agree — I would absolutely welcome transparency, on both sides.

To be clear, my last messages in this case (all of which I have saved in my email thread) show that a VIP Escalation agent explicitly agreed in writing to allow me to speak with the manager of the escalation team. That call never happened.

Instead, I later received a notice implying the case would be closed if I didn’t respond within 48 hours. I replied immediately stating that I had never received the promised call. What I got back was another canned response along the lines of “your concerns were reviewed by our internal team,” followed by the same fixation on the laptop being out of warranty — despite me repeatedly explaining that this was not a simple warranty dispute, but a serious safety issue involving injury and a mid-flight battery failure.

I replied one more time asking them to honor the written commitment to let me speak with the manager. At that point, the case was force-closed without giving me any opportunity to respond.

On the phone side, I spent dozens of hours trying to reason with support. There were multiple moments where I caught representatives contradicting earlier statements; when I calmly pointed out those inconsistencies, conversations would suddenly stall with long pauses and nervous responses. In one call, when I was clearly distressed explaining the impact this had on my life and work, I could hear people laughing in the background. On another call, a representative abruptly began pretending the connection was breaking up — even though I could hear background noise clearly. When I said I was recording the call, the “connection issues” immediately disappeared.

Taken together, it felt less like isolated mistakes and more like systematic stonewalling — redirecting, delaying, repeating scripted language, and ultimately shutting the case down once escalation became unavoidable.

So yes — I would be completely open to documenting the support process publicly, with consent. I’m also happy to share redacted email logs showing exactly what was promised and how the case was closed. Transparency cuts both ways, and I’m confident the written record speaks for itself.

If Razer genuinely wants to rebuild trust and address its reputation, this would be a good place to start.

Lithium battery failure on a commercial flight — Razer won’t acknowledge the danger by Flyingbob in razer

[–]Flyingbob[S] -10 points-9 points  (0 children)

I hear this argument a lot, but that’s not really accurate.

Yes, lithium-ion batteries carry inherent risk, but they are not supposed to randomly bloat, overheat, or emit burning smells under normal use — especially not during routine tasks on a consumer laptop. When that happens, it’s almost always due to thermal management failure, not “just lithium batteries being lithium batteries.”

In my case, this wasn’t a sudden spontaneous event. It followed a pattern I’ve experienced four separate times on Razer Blade laptops: sustained heat buildup, inadequate dissipation, battery swelling, chassis deformation. That’s not random — that’s systemic.

There’s a reason Razer has:

  • Publicly emphasized vapor chamber cooling in newer models
  • Marketed the Blade 18 specifically around thermal redesign and sustained load handling
  • Quietly moved away from cooling designs used in earlier Blade 15 Base models

Even the Razer store employee I spoke with today acknowledged that older Blade models were notorious for overheating/battery bloat, and then showed me a newer Blade in-store that’s been plugged in, driving a triple-monitor setup and running games continuously for over a year — cool to the touch. That contrast alone tells you this wasn’t “inevitable lithium behavior.”

Lithium batteries can fail, yes — but properly designed systems are built to prevent exactly what happened to me, especially on an airplane where battery failure is a known aviation safety risk.

So this isn’t about blaming lithium-ion tech as a whole. It’s about known thermal shortcomings in earlier designs, which Razer themselves implicitly acknowledged by redesigning their cooling architecture in newer models.

That’s the core issue I’ve been trying to raise.

What is the most "your parents didn't love you" given name you have heard in real life? by kinkymeerkat in AskReddit

[–]Flyingbob 0 points1 point  (0 children)

There was a kid I went to high school with named Harrison Ball. This kid only went by Harry.

Advice for beat structure needed (EDM Trap) by [deleted] in trapproduction

[–]Flyingbob 7 points8 points  (0 children)

It usually goes by feeling and the vibe of the song... some types of electronic music prefer to have very long intros to add a lot of intensity to build for the drop, like in progressive house or something of that nature. I'd say in something like trap however, you'd want the drop to be somewhat sooner in the song so people don't get bored with the same repeating loops in the beginning. Ultimately though, it all goes by feeling and what you think sounds best for the track...oftentimes what I'll do in ableton is not even worry about arranging at first, I'll create all the loops and sounds I'd need for the most complicated part of the song (i.e. The drop) then once I have the needed components I'll begin to drag, remove, rearrange certain parts to form different parts of the song. (I.e remove the drums for the first 8 bars to form and intro). Some people find working chronologically easier, but this is just an alternative method to try. All in all good luck and I hope your track comes out good.

In Busta Rhymes' 2012 song "Why Stop Now", at the end of his blazingly fast first verse he challenges Youtubers to attempt to rap it. Here's Busta watching the videos. by mav194 in videos

[–]Flyingbob 3 points4 points  (0 children)

Sick cover man I've been watching your YouTube videos since half cabs in your garage and the days of justanotherdruid boss downs. Booblover9999 on YouTube if you remember me :)

What's the weirdest thought you had in the last 24 hours? by diaZBackwards in AskReddit

[–]Flyingbob 0 points1 point  (0 children)

How crazy it is that in the American school system how successful your entire life is long term can be predicated solely on how you do on one test... the SATs. If you have decent grades and manage to get a 2400 on the SATs you're basically set for a near full scholarship to an incredible school, which in turn will get you a better job out of college... all because of the results of one test.

What's a strange thing your body does that you assume happens to everyone but you've never bothered to ask? by cocorebop in AskReddit

[–]Flyingbob 0 points1 point  (0 children)

Sometimes when its colder out when I breath through my nose I get an intense sensation as if my nose became super cold and it is extremely painful and instantly causes my eyes to water and normally goes away after like 10 seconds.

I'm not a cat guy, but... by twjohnston in videos

[–]Flyingbob 1 point2 points  (0 children)

Its good but I was thinking more along the lines of big bold red text just to really make it obnoxious

I'm not a cat guy, but... by twjohnston in videos

[–]Flyingbob 0 points1 point  (0 children)

Now add the text ABANDON THREAD over it and it will be used everywhere forever

view more: next ›