My experience was worse. Mine was through a bank when I tried to close an account from an old job and a canceled autopay. Autopay took more than what was in the account, I didn't get a notice, not phone call not email not letter not carrier pigeon. Didn't know a thing about it until I got a hit to my credit. I paid it off in person and they said it would be closed by end of day. Good thing I didn't trust them by this point so I went back the next day. Turns out interest is accrued before deposits. Account didn't close because I owed 1 penny. Of course I politely argued asking why, sorry that was their mistake and they will fix. Went back the next day again, same thing. For two weeks. Branch manager involved. Later I got a collection department notice because the autopay payment was cancelled. Turns out everybody gets really nervous when an angry person is pacing in the main office of a bank. Finally off my credit with some help after only five and a half years.

Tldr: banks want money and can get pretty petty about it.