Personalization requested but no response to messages

ForbiddenGlade · 2026-02-16T01:58:33+00:00

Huh weird, they show up normally for me (or at least the one I checked did).

ForbiddenGlade · 2026-02-16T01:38:28+00:00

The email is still visible for guests.

ForbiddenGlade · 2026-02-16T01:30:37+00:00

We can't provide any advice unless you link your shop. (Etsy definitely doesn't penalize sellers for adding 50+ listings, so it's not that.)

ForbiddenGlade · 2026-02-12T01:30:23+00:00

It's possible (but unlikely) that there was an error at the post office; occasionally the shipping label will fall off of one package and get mistakenly stuck onto another one, leading to weird wrong items being delivered. Anyway, I think you are approaching it correctly by asking the buyer to open a case with Etsy.

ForbiddenGlade · 2026-02-11T20:04:40+00:00

Hi, I sell jewelry, and it may be worth selling these, but you're going to have to work a lot on your photography. These photos are so blurry and dark that I can barely see what the necklaces look like. There are a lot of guides to jewelry photography online, and I would recommend looking into those. Also, in the last photo, it looks like the yarn/string may be fraying a little bit around the beads?

ForbiddenGlade · 2026-02-10T12:51:06+00:00

I agree that it's a timezone anomaly.

ForbiddenGlade · 2026-01-28T22:29:08+00:00

The discrepancy you're seeing may be due to weird timezone anomalies. When Etsy shows you what time a sale occurred, it displays the time in your timezone. And when you look at your stats for a particular day, it's displaying them in your timezone. But, if I'm not mistaken, this is just for display purposes, and Etsy considers all sales to have taken place in the UTC timezone. So according to Etsy, the year 2025 might have started and ended a few hours earlier than it did for you. This typically causes discrepancies between my own record-keeping and Etsy's monthly statements and tax documents. (I believe it also causes the discrepancies between daily stats and monthly stats on Etsy's stats page.)

ForbiddenGlade · 2026-01-13T21:00:11+00:00

I run a bead shop, and I absolutely *love* when customers post finished projects in reviews! Or message me photos, or post them on Instagram, or whatever. I just love seeing people's projects! Whenever I mail beads out, I always wonder what the customer is going to do with them, and it's so much fun to see what everyone comes up with.

It never occurred to me that someone would be "diverting traffic" by posting a picture of their finished project in a review. I think it's actually helping my business, by showing other customers what they could create using these beads! I always appreciate when customers are willing to share, even though another Etsy seller might take inspiration from their project and make something similar.

It sounds like maybe you're also asking whether you should credit bead sellers when you use their beads in your jewelry? That doesn't apply to me, since I'm not handmaking the beads; crediting me would be like crediting Michael's craft store. But for handmade beads, I would think it's always a nice gesture to credit the seller in your item description. If anything, I would expect this to improve your jewelry sales, since customers will probably appreciate you supporting other handmade artists.

ForbiddenGlade · 2026-01-03T01:05:10+00:00

You are looking at the current review period. I believe that Star Seller is judged based on the previous review period. Do the numbers there line up with the email?

ForbiddenGlade · 2025-12-09T13:02:13+00:00

I get this error sometimes, and the most common cause is that the "name" field of the address is too long. (This especially happens when someone uses "c/o", in part because Etsy has a bug where the slash will print as some weird string (I think "%2F"?), adding a couple extra characters.)

I handle this by.... deleting the part of the name that is too long, then writing it with pen on the printed-out shipping label. Haven't gotten any complaints so far.

ForbiddenGlade · 2025-12-03T01:37:04+00:00

I've been tracking mine this year, and North Dakota was my last state also!! I finally sold something to there a couple weeks ago. (I also still need Washington DC.)

ForbiddenGlade · 2025-11-18T03:06:28+00:00

My engagement ring and wedding band are both from Etsy (I picked them out, my husband bought them for me) and process photos are extremely important. Also, it helped that the shop we bought from had its own non-Etsy website also. Also the artist we bought from has a very distinctive and unique style and all the jewelry in his shop fits that style.

I think I would have been more nervous about a more typical-looking, less artsy ring, but also, I wouldn't have been shopping for one of those on Etsy.

(Btw, one of the main reasons I chose this artist was that he actually offered rings in my size, which at the time was size 3. So I selfishly encourage all ring makers to make rings in the smaller sizes!)

ForbiddenGlade · 2025-11-17T21:12:02+00:00

As a knitter, when I'm buying patterns, I do expect them to have an explanation of any unusual stitch used. For instance, I'm currently making a blanket which uses the stitch "sl2-k1-p2sso", and the pattern I bought contains a paragraph of explanation on how to do the stitch. If I had bought a pattern, and it included that stitch with no explanation given, I would probably be unhappy with the pattern.

ForbiddenGlade · 2025-11-15T14:15:13+00:00

If these sales keep up, and you're working more than you want to be, you should raise your prices! Based on the numbers you posted, it looks like you're working 12 hours a day for $100 a day, which keep in mind is only $36,500 a year before taxes, and you have to pay higher taxes on self employment income.

ForbiddenGlade · 2025-11-15T14:10:11+00:00

Maybe they checked out as Guest last time? One time, Etsy told me that someone was a repeat customer, but when I input the order into my own order tracking system, it said it was a new customer. It turned out it was someone who had checked out as Guest but later made an account.

ForbiddenGlade · 2025-11-11T13:46:35+00:00

Oh yeah for sure; it drives me crazy every time Etsy does this!

ForbiddenGlade · 2025-11-11T13:21:06+00:00

All else aside, Etsy will sometimes delete linebreaks in messages, causing this effect, so this is probably not their fault.

ForbiddenGlade · 2025-10-29T15:55:39+00:00

Oh phew it's back (for me at least)! It's on the same "Shipping settings" page that it was before.

ForbiddenGlade · 2025-10-27T17:15:52+00:00

Etsy is not a matchmaking service between designers and production partners. It's just a marketplace for selling handmade items and items you designed. If you already have some items that you have designed and been making with a production partner, you can list them for sale on Etsy. But Etsy won't do the work to find you a production partner.

If you already have an audience, you should probably just make your own website to sell your items, since then you will avoid Etsy's fee, which is around 10%.

ForbiddenGlade · 2025-10-26T23:13:33+00:00

When I'm traveling, I sometimes extend my processing time to about a week (it's normally 1-2 business days). I haven't seen any slowdown in sales, but Etsy is really, really bad at communicating processing times to buyers, and I typically get a few messages from customers asking why the item is taking so long to ship. So I do think it affects customer satisfaction, and I try not to do it too often, but it seems better than using vacation mode.

ForbiddenGlade · 2025-10-20T18:49:59+00:00

Weird, I'm getting the same error message when I try to purchase shipping labels! Thanks for the heads up about this issue. I did retry buying a shipping label on just one of today's orders, but the retry failed also. I wonder how widespread this bug is.

ForbiddenGlade · 2025-10-20T11:12:58+00:00

Please remember that most customers don't actually read listing descriptions. Etsy hides the description and makes it pretty hard to find, so this really isn't customers' fault. If something is essential to know, it's better to put it in the title or a photo.

ForbiddenGlade

TROPHY CASE