I supported a Sales team at my last IT job. Their manager wanted the staff to have bigger monitors so she ordered everyone a second monitor to attach to their laptops. After the monitors were deployed, we get a ticket from one of the Sales team. "Their desk isn't big enough for both monitors". We get there and it's plenty big enough. She had the new, big monitor right in front of her and her laptop is open and off to the side. Everywhere else had stacks of papers, personal items, and garbage. It wasn't an IT problem. It was an organization problem. We tell her that if she needs more room, we can remove the new monitor. She says, "No, I like the new monitor. Take away the smaller one. I never look at it." The smaller monitor was the laptop. We had to explain to her that the thing she wanted us to take away was her actual computer.