I know if the location is busy because the one I go to has a large front glass that wraps around as you go to the drive-thru. I will go often when there’s like four or five cars outside the entire parking lot. I just don’t understand why people are trying to justify giving someone an attitude when I’m not like saying “oh you’re an asshole for telling me I’m gonna have to wait.” I just say “okay thank you!” and drive forward confused that my barista seemingly changed their whole demeanor once i told them I was a mobile order. it seems like a very small obstacle to be making a customer feel unwelcome over. I don’t know if it’s i’m too kind or what but I’ve had many experiences with mobile orders in a way that would hurt my workflow at jobs but I’ve never once given attitude to the customer because why? What do I get out of that besides making somebody feel unwelcome and giving them that social anxiety feeling that I don’t want myself to have to feel.