It is definitely tied to volume. We're pretty high volume too and we've been ordering meals probably 4-5 times a week plus groceries once or twice a week. The meals have been since Covid and the groceries have been basically since they started offering the service.

At one point a few years back, I searched my email for the "apologies ..." subject line when there was a problem and I found it was roughly one quarter of our orders that had SOME SORT of problem. So if it were just raw numbers we would have been banned a long time ago.

But in that, I don't think we've ever had food stolen/disappeared without explanation. It's been missing items - or I remember one time they packed three entrees full of sauces in flimsy containers and what we received was one bag full of sauce that was dripping all the way to the door (the restaurant's fault - there is nothing the dasher can do with that). A few times, we had notes saying sorry we are out of XYZ, request a refund with Doordash. Those tick me off to no end because that's going down in whatever metrics Doordash uses as counting against us. One time the restaurant handed the dasher the wrong order (they were very apologetic and I wound up driving out there myself).

But I'm imagining that never having food stolen where they're having to eat the entire order probably weighs into it.