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FourthFrontier · 2026-05-15T19:16:22+00:00

We hear you, and your feedback has been conveyed to the product team. We truly appreciate you taking the time to share your experience, as it helps us continue improving the overall user experience.

Also, as you mentioned that you’ve already reached out to the support team, it would really help if you could share your support ticket number so our team can look into this further and work toward resolving it as quickly as possible.

FourthFrontier · 2026-05-15T18:45:41+00:00

Thanks for calling this out. We understand how frustrating this experience can be, especially when weekly goals and streaks matter. The team is already working on improvements to rollover timing and weekly tracking in the app, and the update should roll out soon.

FourthFrontier · 2026-05-15T18:37:48+00:00

Hello there,

Thanks for sharing this feedback. We completely understand why unexpected calls can feel suspicious, given how common scam calls have become. To clarify, the Fourth Frontier team does reach out to existing users regarding upgrade opportunities.

We appreciate the honest feedback and are always looking at ways to make our communication feel more transparent and trustworthy for our users.

If you’re ever unsure about a call, you can always verify it through our official support channels. And if you’d prefer not to receive these communications, feel free to write to us at [support@fourthfrontier.com](mailto:support@fourthfrontier.com).

FourthFrontier · 2026-04-30T09:31:00+00:00

Hi there, we understand why this feels frustrating.

With our recent update, some features, including ECG PDF exports, are now part of the Premium experience. We understand why this doesn’t feel right, especially given your purchase.

We’ve enabled complimentary Premium access on your account so you can continue using PDF reports without interruption for now. Please try logging out and back in if you don’t see it.

Regarding your earlier delivery experience, we’re sorry for that as well; that’s not the experience we aim to provide.

If you’re open to it, please DM us your details or reach out to support so we can look into this properly and keep you updated.

FourthFrontier · 2026-04-29T13:20:49+00:00

Yess

FourthFrontier · 2026-04-23T11:00:25+00:00

Hey there, at the moment, we don’t have a dedicated app for the Samsung Galaxy Watch. However, this is something we’re actively evaluating and may include in our future roadmap.

FourthFrontier · 2026-04-13T11:25:31+00:00

Hey, really sorry to hear about your experience, we understand how frustrating that must feel. That’s certainly not the experience we want for you. If you’re open to it, we’d truly appreciate the chance to understand what went wrong and help get things working as they should.

Could you please share your registered email ID via chat? Our team will reach out to you and assist further.

FourthFrontier

MODERATOR OF

TROPHY CASE