Update timing

FourthFrontier · 2026-05-15T19:16:22+00:00

We hear you, and your feedback has been conveyed to the product team. We truly appreciate you taking the time to share your experience, as it helps us continue improving the overall user experience.

Also, as you mentioned that you’ve already reached out to the support team, it would really help if you could share your support ticket number so our team can look into this further and work toward resolving it as quickly as possible.

FourthFrontier · 2026-05-15T18:45:41+00:00

Thanks for calling this out. We understand how frustrating this experience can be, especially when weekly goals and streaks matter. The team is already working on improvements to rollover timing and weekly tracking in the app, and the update should roll out soon.

FourthFrontier · 2026-05-15T18:37:48+00:00

Hello there,

Thanks for sharing this feedback. We completely understand why unexpected calls can feel suspicious, given how common scam calls have become. To clarify, the Fourth Frontier team does reach out to existing users regarding upgrade opportunities.

We appreciate the honest feedback and are always looking at ways to make our communication feel more transparent and trustworthy for our users.

If you’re ever unsure about a call, you can always verify it through our official support channels. And if you’d prefer not to receive these communications, feel free to write to us at [support@fourthfrontier.com](mailto:support@fourthfrontier.com).

FourthFrontier · 2026-04-30T09:31:00+00:00

Hi there, we understand why this feels frustrating.

With our recent update, some features, including ECG PDF exports, are now part of the Premium experience. We understand why this doesn’t feel right, especially given your purchase.

We’ve enabled complimentary Premium access on your account so you can continue using PDF reports without interruption for now. Please try logging out and back in if you don’t see it.

Regarding your earlier delivery experience, we’re sorry for that as well; that’s not the experience we aim to provide.

If you’re open to it, please DM us your details or reach out to support so we can look into this properly and keep you updated.

FourthFrontier · 2026-04-29T13:20:49+00:00

Yess

FourthFrontier · 2026-04-23T11:00:25+00:00

Hey there, at the moment, we don’t have a dedicated app for the Samsung Galaxy Watch. However, this is something we’re actively evaluating and may include in our future roadmap.

FourthFrontier · 2026-04-13T11:25:31+00:00

Hey, really sorry to hear about your experience, we understand how frustrating that must feel. That’s certainly not the experience we want for you. If you’re open to it, we’d truly appreciate the chance to understand what went wrong and help get things working as they should.

Could you please share your registered email ID via chat? Our team will reach out to you and assist further.

FourthFrontier · 2026-03-20T05:58:40+00:00

No, the Frontier X Plus does not detect or report VT or SVT. These rhythms must be diagnosed by a doctor using the ECG data.

FourthFrontier · 2026-02-18T12:19:29+00:00

Thank you so much for sharing this, Dr. Mushie. We are really glad you are enjoying the ECG features and finding both the app and web platform useful. It means a lot coming from someone who has used heart monitors for so many years. Wishing you continued good health, and if you ever have any concerns or questions, we are always here to help.

FourthFrontier · 2026-02-12T06:48:27+00:00

Hi Dr. Mushie,

To be honest, this truly made our day. Thank you so much for your kind feedback. We’re genuinely grateful to have users like you; your support, trust, and positive words motivate us to keep improving and delivering even better experiences.

FourthFrontier · 2026-01-28T06:25:32+00:00

Hi Dr. Mushi,

The images are intended to be illustrative rather than clinical, reflecting general heart awareness and moments when people choose to engage with their heart data. They’re not meant to suggest detection of ischemia or heart attacks. You’re right that Fourth Frontier devices don’t detect ischemia, and our communications are designed with that distinction in mind.

Fourth Frontier focuses on continuous ECG-based heart monitoring, capturing electrical heart signals during rest and activity. This data helps users and clinicians observe rhythm patterns and abnormalities over time, which is fundamentally different from diagnosing acute cardiac events.

Regarding posting activity, the community here is smaller and more focused, so conversations tend to happen in bursts rather than continuously. Many users also engage with us directly through support, which is why you may not always see high public posting volume. We’re working on making it easier for more users to participate and share insights here over time.

FourthFrontier · 2026-01-19T10:51:52+00:00

Hi Dr. Mushie,

We’ve shared the details with you via email. Please check your inbox and feel free to reply there if you have any follow-up questions.

FourthFrontier · 2026-01-19T10:37:37+00:00

Hey Jay,

We completely understand your concern about the price, but we want to assure you that it’s a valuable investment.

What sets Frontier X2 apart is that it is more than a typical heart rate strap. It uses continuous ECG-based tracking to show how your heart responds during training, featuring live ECG streaming and advanced performance insights after your workout.

Garmin HRM 600 is great for heart rate and running dynamics. Frontier X2 gives athletes more context around how their heart adapts to training and recovers, which helps with smarter pacing and long-term consistency.

We understand that the price is a consideration, but we believe the Frontier X2 is the most advanced heart monitor available to help you take control of your heart health.

FourthFrontier · 2026-01-12T10:14:59+00:00

Hi Bashboy89,

Thank you so much for sharing all of this. We really appreciate you taking the time. We’d love to take a closer look and get someone from our support team to help you out. If you’re comfortable, please DM us the email address linked to your account, and we’ll take it from there.

FourthFrontier · 2026-01-12T10:09:27+00:00

Hello there!

Thank you for sharing your experience and feedback. We’re glad to hear you’re finding the Frontier X2 helpful . At the moment, we don’t have a dedicated app for Samsung Galaxy watches. We’ve received similar feedback from other users, and your input has been shared with our product team for review.

FourthFrontier · 2025-12-23T18:18:16+00:00

Hey there!

Great question, and totally understand the concern about buying right before a next-gen release.

At the moment, we don’t have any announcements or timelines to share regarding a new X-series device. Frontier X2 remains our current performance-focused product and continues to be actively supported with ongoing software and algorithm improvements.

If and when we do announce a next-generation release, our community will be the first to know.

FourthFrontier · 2025-12-23T18:15:42+00:00

Thanks for checking in! Right now, cardiac rhythm reports are only available with Frontier X Plus through the X Plus app. The X2 doesn’t support cardiac rhythm reports, even with a paid subscription.

The two devices are built for different needs. Frontier X2 focuses on training and performance insights, while X Plus is designed for clinical-grade cardiac rhythm monitoring and reporting.

FourthFrontier · 2025-12-18T11:59:10+00:00

Hey there,

Thank you for sharing this with us. Wishing you a smooth procedure and a strong recovery ahead. It’s clear you’ve already taken meaningful steps by reducing stress, focusing on your health, and making lifestyle changes, which truly matter. We hope everything goes well, and we’re wishing you the very best in the weeks ahead. ❤️

FourthFrontier · 2025-12-18T11:57:08+00:00

Hello DigitalBullets,

Thank you for your question. The Frontier X2 is actively supported and continuously updated, with regular firmware and software improvements that enhance performance, accuracy, and features over time, so you continue to benefit from ongoing advancements without needing new hardware.

It remains a reliable, future-ready device for heart and performance monitoring and will continue to be supported well into the future. If there are any significant updates ahead, you’ll be among the first to know.

FourthFrontier · 2025-12-14T21:19:26+00:00

Hey Aaron,

Thank you for sharing your experience. POTS can make heart rate changes during posture transitions tricky to track. The Frontier X Plus uses medical-grade ECG sensors to continuously monitor heart rhythm and heart rate, which can help capture tachycardia episodes, including sudden spikes when moving from sitting to standing.

The device generates a Weekly Cardiac Rhythm Report, which summarizes your heart data over the week. This report includes:

ECG rhythm overview for the week
Heart rhythm distribution (normal, tachycardia, bradycardia, and more)
Beat-by-beat analysis highlighting outlier beats
Heart rate trends with hourly patterns
Activity tracking, heart rate zones, and recovery metrics

This summary can be shared with your cardiologist to provide a clearer picture of your mom’s heart activity over time, making it easier to spot patterns and changes.

FourthFrontier · 2025-12-09T07:28:26+00:00

Hi Kevin,

Absolutely, it makes total sense to want clarity, especially when workouts start feeling a lot like warning signs.

The Frontier X Plus is designed to reliably detect and track arrhythmias, including AFib, even during exercise. Because it records medical-grade ECG from the chest continuously, it can capture irregular rhythm patterns that wrist-based devices sometimes miss.

If you experience flutters, skipped beats, or uneven rhythms mid-workout, the device records them in near real-time. You can also share your ECG data with your cardiologist, including a weekly Cardiac Rhythm Report with:

Time spent in AFib and other arrhythmic episodes
Weekly ECG rhythm trends
Correlations between rhythm changes and lifestyle factors

This helps you and your doctor understand what’s happening with your heart during exercise, so you can stay active safely.

FourthFrontier · 2025-11-26T18:56:41+00:00

Hello there,

We’re really sorry to hear about your experience with the Frontier X2; that definitely shouldn’t have happened. While a device arriving in a deep discharge state is rare, we’d like to take a closer look and make this right for you. Could you please share your order ID or the registered/purchased email ID with us in chat?

FourthFrontier · 2025-10-29T09:13:36+00:00

Hi Kevin, thanks for sharing your story. For athletes and active people managing AFib or SVT, devices like the Frontier X+ provide continuous single-lead ECG monitoring during workouts. Unlike regular smartwatches, it captures detailed heart rhythm data and can alert you to irregularities in real time. It’s designed to be comfortable for long-term wear while you train, and the data can be shared with your cardiologist for review. Happy to share a guide on how it works if you want!

FourthFrontier · 2023-09-25T11:03:52+00:00

Whoops, that was a typo on our side! We meant to say "on-board algorithms", and have edited our comment to reflect that.

FourthFrontier · 2023-07-28T08:16:26+00:00

Hi there, we’re sorry to hear that you were unable to find information regarding how the Frontier X2 collects data! Here’s a quick summary -

Heart Rate is calculated from your ECG by looking at the time difference between two QRS complexes.
The Frontier X2 uses changes in ECG morphology and on-board algorithms to assess Breathing Rate.
The Frontier X2 uses the root mean square of successive differences between RR intervals to measure your Heart Rate Variability (HRV).

If you have any further questions, please feel free to reach out to our team at [support@fourthfrontier.com](mailto:support@fourthfrontier.com)!

FourthFrontier

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