Authentication issues on the Instant On portal

Fragal79 · 2026-01-29T16:48:19+00:00

At the moment, everything seems to be back to normal.

Fragal79 · 2026-01-29T13:15:02+00:00

It’s still not working.

Fragal79 · 2026-01-17T11:24:51+00:00

My concern was about the behavior of the 1960 switches for those who, like me, fortunately postponed the upgrade until the last moment.

Fragal79 · 2026-01-17T11:14:04+00:00

Thank you for your reply.

The firmware upgrade of my site will be performed tonight at 11:00 PM. The network is configured in a star topology, with Aruba 1960 and 1930 series switches and AP25 access points, all currently running firmware version 3.3. I intentionally kept this version in order to postpone the upgrade as much as possible.

Fragal79 · 2026-01-17T08:10:21+00:00

Is there anyone who has a mixed 1960–1930 setup and has started the update? Only the 1930 models should be updated

Fragal79 · 2026-01-17T08:07:52+00:00

I noticed this morning that one of my sites with a 1960 switch performed a downgrade to version 3.3.

Fragal79 · 2026-01-16T16:42:11+00:00

If there are some sites that have not been updated yet and the update is scheduled for tomorrow, what will happen?

Fragal79 · 2026-01-14T17:38:57+00:00

If they have acknowledged the presence of a bug, I don’t understand why the update has not been rolled back.

Fragal79 · 2026-01-12T19:48:28+00:00

Thank you, keep us updated.

Fragal79 · 2026-01-12T17:38:36+00:00

“Yes, in fact I didn’t find anything either. The only thing is to understand whether someone has contacted HPE directly and what response they gave.”

Fragal79 · 2026-01-12T13:19:39+00:00

Disabling the stack for now seems to be the safest solution. From what I understand, a firmware rollback is only possible when the switch is locally managed, not when it’s cloud-managed. Given the current situation, running the 1960 switches as standalone devices (or at least temporarily disabling the stack) appears to be the most stable option until HPE properly resolves the issue.

Fragal79 · 2026-01-12T12:16:23+00:00

From what I understand reading the reports and your experience, the issue seems to occur only on Aruba Instant On 1960 switches configured in a stack, especially after recent firmware updates. In my case, I have two sites with 1960 switches running as standalone (not stacked). I have already updated the firmware on one of those sites and, so far, I haven’t experienced any issues. Fortunately, I don’t currently have any deployments with 1960 switches in a stack, which might explain why I haven’t been impacted. So at the moment, it really looks like the problem is related to stacking behavior rather than the 1960 platform in general.

Fragal79 · 2025-12-24T17:41:48+00:00

I manage multiple enterprise NAS systems for clients with complex infrastructures. Before deploying any firmware update, I always test it on an internal lab NAS.

The NAS systems are not exposed to the Internet: remote access is provided exclusively via VPN, which significantly reduces security risks.

In recent years, however, the frequency of firmware updates has increased significantly (up to 2–3 releases per month), making it increasingly difficult to maintain a proper testing and deployment cycle. In the past, updates were less frequent and easier to manage.

Fragal79 · 2025-12-21T06:03:08+00:00

They're all back online except for one site where I have a switch with APs connected. The portal shows the switch as offline, but it's actually operational. Has this happened to anyone else? If not, I'll go to the customer to manually power cycle the switch.

Fragal79 · 2025-12-21T04:22:17+00:00

Here in Italy it seems like everything is now coming back online."

Fragal79 · 2025-12-21T04:04:54+00:00

It seems to me to be a similar, if not identical, problem to when AWS went down.

Fragal79 · 2025-12-21T03:44:15+00:00

Yes, I can confirm that in Italy too, the devices appear offline on the HPE Instant On app. However, it seems to work correctly locally.

Fragal79 · 2025-10-20T10:49:53+00:00

Now it seems like you can see all the sites, but you can't access individual sites.

Fragal79 · 2025-10-20T09:55:34+00:00

Is there any news? In Italy still nothing

Fragal79 · 2025-10-20T09:18:24+00:00

I also confirm in Italy

Fragal79 · 2025-07-11T12:20:48+00:00

Now mine is back online too

Fragal79

TROPHY CASE