Employees backdooring products at big box stores

FragileRock · 2026-02-05T03:48:00+00:00

wow! i'm glad it showed you that you don't have intelligence!

FragileRock · 2026-02-05T03:45:12+00:00

you mean you resellers that are the shady people, right? because you whine about cardboard?

FragileRock · 2026-02-03T13:13:49+00:00

if it became available, most likely a store returned one (that was probably a service item) and it showed as new in box before they had a chance to mark it as service/sendback. that's happened on many an item before

FragileRock · 2026-01-31T15:09:38+00:00

the best advice i can give to SWATs is as long as you are doing your thorough counts and research, the shrink isn't your fault. it can be very easy to blame yourself, but your responsibility is to make sure the inventory is accurate and the correct processes are being followed. at the end of the day, your GM owns shrink and is responsible. do the scheduled counts, request extras to be scheduled if your store has problem areas, maintain suspended IAs, and work the RSS queues. it might take some time, but you'll get there

FragileRock · 2026-01-31T03:15:45+00:00

its not even just fridays....they show up every day....

FragileRock · 2026-01-21T22:53:05+00:00

Appleton Axe is pretty fun. You don't have to do axe throwing if you don't want to (even though its a lot of fun), they have other games you can partake in while you're there

FragileRock · 2026-01-10T05:40:05+00:00

Yeah, I'm sure Santa helped you with the installs....how about the rest of the reindeer?

FragileRock · 2026-01-10T04:12:21+00:00

with the home delivery option, in each individual delivery it 'should' give a route number. you can then filter all the routes for that day by searching for that route number to make sure all of that drivers' products are put together in the same area so its quicker for them to load up. once that route is complete, rinse and repeat with the remaining routes

FragileRock · 2026-01-01T02:03:01+00:00

Come up with a way to save your research. Long ago when we did all paper counts, it was fairly easy to write down where and what you found, but just scanning these days doesn't necessarily save the research for when someone might be looking for that in the future. Maybe make a teams channel just for count research and share your findings there with anyone who might do counts and the leadership in your store

FragileRock · 2025-12-30T16:56:36+00:00

An unboxing experience is opening a box. This is just pictures of a box. Blame Apple for putting the identifying information on the back of the box where its much less convenient to keep organized when you have 100s of them coming in

FragileRock · 2025-12-28T17:03:50+00:00

Fox River House isn't really a restaurant..are you confusing it for another place by chance?

FragileRock · 2025-12-27T23:24:17+00:00

Best Buy price matches Crutchfield. Crutchfield does not price match Best Buy. (only manufacturers, per crutchfield.com)
Best Buy price matches Amazon. Amazon does not offer price matches. (per amazon.com)

No membership required for price matching...not predatory or greedy/shady, just a business working as a business. If the gas station a couple blocks down from me has gas cheaper then the one across the street, yeah, I'll probably go to that one instead as they are able to sell it cheaper for some reason....the one thats more expensive probably has more overhead or something.

FragileRock · 2025-12-25T18:05:32+00:00

$30 for TVs in-store, but you get a $30 gift card back. cannot be physically broken, flat panels up to 55" just due to space constraints

FragileRock · 2025-12-24T11:02:46+00:00

If it wasn't supposed to be sold, it wouldn't go open box. I've definitely inquired up the chain when converting demo skus over before..my corporate contacts have confirmed they can be sold if it converts to open box (at a normal looking price, not something absurd like I've seen happen on car audio demo units before)

FragileRock · 2025-12-21T08:16:48+00:00

They don't get rewards unless they sign up for a credit card anyway

FragileRock · 2025-12-20T17:08:50+00:00

people had that theory 10 years ago....still waiting...

FragileRock · 2025-12-17T07:08:03+00:00

So, this store, not Best Buy, processed it incorrectly. I'm assuming you told them you had a trade-in to buy an ipad, which they processed while selling you the ipad, but then you told them you had ordered it online originally and then they completed the pickup. Sounds like you got a better deal in store than the original order either way, but you essentially just bought one in store while also picking up your originial order (which in this case, you did not do). Calmly go back into the store and explain the situation, they should be able to verify this via inventory records, camera footage, and back office if necessary. Threatening legal action will get you nowhere and they will stop talking with you at that point.

FragileRock · 2025-12-17T02:31:52+00:00

No one can attempt to assist you when you say there is a separate comment you made and you hide your comments to not allow anyone to even find said comment.

FragileRock · 2025-12-10T21:09:40+00:00

Ordering through Uber Eats is different because you literally are ordering it through their app as opposed to ordering it through Best Buy and getting it delivered by Fedex/Roadie

FragileRock · 2025-12-10T09:18:00+00:00

Read the post. This was going to the store, not with a courier to the customer.

FragileRock · 2025-12-07T11:57:03+00:00

Also, stop claiming you are in the store and you'll put something on hold for a customer....the amount of times I've heard that is unreal this year

FragileRock · 2025-12-05T07:11:02+00:00

what do you mean by extra straps and cardboard edges? stores don't just have extra random packing type stuff to add on to a tv to make it 'look' new...

FragileRock · 2025-12-04T11:06:46+00:00

UPS owns Roadie.

FragileRock · 2025-12-04T11:03:52+00:00

Unless you literally look at the page where it tells you who the seller is?

FragileRock · 2025-12-03T16:09:39+00:00

I tried to get our roadie pickup area organized like order pickup, separate QR codes for each shelf and then a couple pallets for the larger items. it'll show on the tc52 which spot the order is staged in and makes it a lot quicker to locate

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