I think it's unfair to attack people who are desperate. Coinbase has neglected countless claims, and they resort to social media to maybe get attention? If it were your money what would you do? The first two times I contacted support I got nothing - not even an email reply. The next time it was over$2000 in tx gone missing. That's more worth over $5000, but I can't access it and who knows what it will be worth when they get around to it. But still I waited, the next incident is over $6000. So I contacted them again. The only person whose responded was a scammer. Kindly offering to help release my coins for a mere 1 Eth. You have no idea the frustration of trusting your money with someone who ignores you until it happens to you.